The Software inventory report lets you search for software installed on one or more devices, in addition to providing the capability of uninstalling software from either single or multiple devices.

Understanding the Software inventory report

The first section of the report displays the total number of software installed on your devices.

Software

This section of the report displays a list of all installed software, including:

• Software Name: The name of the installed software.
• Software Publisher: The organization that published/develops the software.
• Size: The software size (measured in MB).
• Version: The software version.
• Number of Devices: The number of devices on which the software is installed.

Generate a Software inventory report

To generate the Software inventory report:

1. From Reports (on the sidebar), click Monitoring > Software inventory.

The Software inventory report page appears.

2. Select the report parameters:

• Site name(s)
• Customer name(s)
• Filter By: No filter, Software Name, or Software Publisher
• Agent Type: All, Desktop, Server, and Mac

Note: If you'd like to exclude devices that are no longer in use, check Exclude retired devices. To define a retired device, go to Admin > My account > Account settings > Agents. Learn more

3. Click Generate. The Software Inventory report displays (see What is in the Software Inventory report).

To see which devices have specific software installed:

After generating a Software Inventory report, navigate to the desired row and click on the expand ( ) icon to open a window showing the devices with the software installed. 

• Click Export to export this list to PDF or Excel. You can use this to send reports to your customers showing which of their devices have certain software installed.
• Check one or more devices and click Uninstall to remove the software from the devices.
• If an agent is offline when uninstalling an application, the uninstall command will remain in the queue of the agent for 7 days. This means that if the device becomes online within 7 days, it will automatically uninstall the application from the agent. However, if more than 7 days pass, then a new uninstall command needs to be initiated.

To uninstall software from your device(s):

1. After generating a Software Inventory report, hover your mouse over the desired row in the Number of Devices column. An Uninstall button appears.

2. Click Uninstall. A confirmation window appears.

3. Click Uninstall.

Note: 

• This action cannot be undone.
• It may take up to 12 hours for the software uninstallation to reflect in the Software Inventory report.

To export the Software Inventory report:

Click the Export dropdown, in the upper-right corner of the report, and select Excel, Detailed Excel, or PDF.

Note: The detailed Excel report lists software installed per device and includes the following information:

• OS platform (Mac, server, domain controller, etc.)
• Site name
• Customer name
• Installation date
• Date last checked

Schedule Software inventory report

To schedule the Software inventory report to be delivered to your customer's or technician's inbox on a regular day/time of your choosing, see this article to learn more about scheduling a report.