Atera's parent-child ticketing helps you manage work more efficiently with a structured approach to resolution — ideal for both problem and project management. A parent ticket defines the broader issue or project, while child tickets track related incidents or tasks. Whether you're resolving a system-wide outage or coordinating a multi-step project, this structure keeps everything connected, clear, and organized. 

To add related tickets, see Add parent or child tickets

Parent child ticketing structure

Tickets can be a parent, a child, or standalone (unrelated to any other tickets). 

Note: 

• Parent-child relationships are limited to one generation. A parent ticket cannot have another parent, and a child ticket cannot have its own nested child tickets. 
• The Related tickets tab only appears on child and parent tickets, not standalone tickets.

From a standalone ticket, you can add a parent ticket to make it a child, or add child tickets to make it a parent. From a parent ticket, you can add child tickets. See, Add parent or child tickets

Related tickets indications

An icon indicating if it's a parent () or child () ticket will appear next to the ticket title on the Tickets page. This same icon will be visible below the title when you view an individual ticket.

Manage related tickets

From the Related tickets tab of a parent or child ticket, you can update ticket details, delete tickets, remove ticket relations, and navigate between tickets.

To manage related tickets:

1. From the Tickets page (on the sidebar), select a parent or child ticket.

2. Go to the Related tickets tab to manage related tickets.

Update ticket details

Hover over a ticket row to change the priority, group, technician, or status of the parent or child tickets.

Delete ticket

Hover over a ticket. Then click the Delete () icon.

Note:

• Deleting a child will remove it from the parent and permanently delete it.
• Deleting a parent ticket will permanently delete it, and remove the relations to all of its child tickets. The child tickets will not be deleted.
• Deleting tickets from the Tickets page will have the same consequences.

Remove ticket relation

Hover over a ticket. Then click the Remove relation () icon. 

Note: Removing ticket relations will make the ticket standalone. If you remove a child, it will no longer appear in the parent's Related tickets tab. If you remove a parent, all of its child tickets will be removed from its Related tickets tab and become standalone.