A threshold profile determines the alerts you receive about your devices. You can customize it by many parameters (memory usage, CPU load, etc.) and by alert severity (information, warning, critical). A default threshold profile (set with Atera presets) is automatically assigned to all newly installed agents. You can edit the threshold profile or create a new one. After creating a new profile, assign it to sites, folders, or agents for it to take effect.
A threshold profile determines the alerts you receive about your customers' devices. You can customize it by many parameters (memory usage, CPU load, etc.) and by alert severity (information, warning, critical). A default threshold profile (set with Atera presets) is automatically assigned to all newly installed agents. You can edit the threshold profile or create a new one. After creating a new profile, assign it to customers, folders, or agents for it to take effect.
Note: When you create a new site, or remove a threshold profile from an existing site, the Default Profile is automatically assigned at the site level.
Note: When you create a new customer, or remove a threshold profile from an existing customer, the Default Profile is automatically assigned at the customer level.
Before you begin
- Managing threshold profiles on the Threshold profiles page requires admin permissions.
- Assigning a profile from the Site page, the Devices page, or the Agent console requires the Edit devices permission.
- A device follows only one threshold profile: the most specific one. An agent-level profile overrides a folder-level profile, which overrides a site-level profile.
- Managing threshold profiles on the Threshold profiles page requires admin permissions.
- Assigning a profile from the Customer page, the Devices page, or the Agent console requires the Edit devices permission.
- A device follows only one threshold profile: the most specific one. An agent-level profile overrides a folder-level profile, which overrides a customer-level profile.
Assign via the Threshold profiles page
1. From Admin (on the sidebar), go to Monitoring and automation > Thresholds.
The Threshold profiles page appears.
2. Do one of the following:
- In the profile's row, open the menu and click Assign profile.
- Open the profile and go to Settings > Assignment > Manage assignment.
The Profile assignment for '[profile name]' window appears, with the Sites, Folders, Agents, and Groups tabs.
The Profile assignment for '[profile name]' window appears, with the Customers, Folders, Agents, and Groups tabs.
You can view the current assignments for sites, folders, and agents, and assign the profile to sites and folders.
You can view the current assignments for customers, folders, and agents, and assign the profile to customers and folders.
Assign to sites
A threshold profile assigned to a site is applied to all folders and agents of that site that don't have their own profile.
1. On the Sites tab, select the site from the dropdown list.
2. Click Add. Then click Save.
The window closes and the profile is assigned to the site.
Assign to customers
A threshold profile assigned to a customer is applied to all folders and agents of that customer that don't have their own profile.
1. On the Customers tab, select the customer from the dropdown list.
2. Click Add. Then click Save.
The window closes and the profile is assigned to the customer.
Assign to folders
A profile assigned to a folder is applied to all agents in that folder that don't have their own profile. It overrides the site-level profile and replaces any profile previously assigned to the folder.
A profile assigned to a folder is applied to all agents in that folder that don't have their own profile. It overrides the customer-level profile and replaces any profile previously assigned to the folder.
1. Select the Folders tab.
2. Select the site from the dropdown list.
2. Select the customer from the dropdown list.
3. Select the folder(s) from the dropdown list.
4. Click Add. Then click Save.
The window closes and the profile is assigned to the folder(s).
View agent assignments
The Agents tab lists the agents that were assigned the profile directly.
To assign a profile to agents, use the Site page, the Devices page, or the Agent console.
To assign a profile to agents, use the Customer page, the Devices page, or the Agent console.
Assign via the Site page
From the Site page, you can assign a threshold profile to the site, to a folder, or to selected agents.
To assign a profile via the Site page:
1. From the Sites page, select the site.
The Site page appears.
2. Go to the Devices tab.
3. Click Assign threshold profile, then select one of the following:
- Assign to site: applies the profile to all folders and agents of the site that don't have their own profile.
- Assign to folder: applies the profile to all agents in the folder that don't have their own profile. It overrides the site-level profile.
- Assign to selected agents: applies the profile to the devices you selected. It overrides the folder and site profiles. Select the devices before clicking Assign threshold profile.
The Assign threshold profile window appears.
4. Select the profile from the dropdown list (for Assign to folder, also select the folder). Then click Assign.
The profile is assigned.
Assign via the Customer page
From the Customer page, you can assign a threshold profile to the customer, to a folder, or to selected agents.
To assign a profile via the Customer page:
1. From the Customers page, select the customer.
The Customer page appears.
2. Go to the Devices tab.
3. Click Assign threshold profile, then select one of the following:
- Assign to customer: applies the profile to all folders and agents of the customer that don't have their own profile.
- Assign to folder: applies the profile to all agents in the folder that don't have their own profile. It overrides the customer-level profile.
- Assign to selected agents: applies the profile to the devices you selected. It overrides the folder and customer profiles. Select the devices before clicking Assign threshold profile.
The Assign threshold profile window appears.
4. Select the profile from the dropdown list (for Assign to folder, also select the folder). Then click Assign.
The profile is assigned.
Assign via the Devices page
1. From the Devices page, select the device(s).
2. Click Assign threshold profile, then select Assign to selected agents.
The Assign threshold profile window appears.
3. Select the profile from the dropdown list. Then click Assign.
The profile is assigned to the selected devices.
Assign via the Agent console
Assigning a threshold profile to an individual agent overrides the folder and site profiles, and replaces any profile previously assigned to the agent.
Assigning a threshold profile to an individual agent overrides the folder and customer profiles, and replaces any profile previously assigned to the agent.
To assign a profile to an agent:
1. From Devices (on the sidebar), select the device (agent).
The Agent console appears.
2. In the Profiles section, click the edit icon next to Threshold profile.
The Manage threshold profile assignment window appears.
3. In the agent's row, select the threshold profile. Then click Apply.
The threshold profile is assigned to the agent.
Remove a profile assignment
Notes:
- Removing a threshold profile from a site assigns the Default Profile to that site.
- Removing a threshold profile from a folder makes the folder follow the site's profile.
- Removing a threshold profile from an agent makes the agent follow its folder or site profile.
- A site can't be removed from the Default Profile directly. To reassign the site, go to a different profile and assign the site there.
- Removing a threshold profile from a customer assigns the Default Profile to that customer.
- Removing a threshold profile from a folder makes the folder follow the customer's profile.
- Removing a threshold profile from an agent makes the agent follow its folder or customer profile.
- A customer can't be removed from the Default Profile directly. To reassign the customer, go to a different profile and assign the customer there.
Remove a site assignment
1. From Admin (on the sidebar), go to Monitoring and automation > Thresholds.
The Threshold profiles page appears.
2. In the profile's row, open the menu and click Assign profile.
The Profile assignment for '[profile name]' window appears.
3. On the Sites tab, hover over the assigned site and click the delete icon ().
4. Click Save.
The window closes and the profile is removed from the site.
Remove a customer assignment
1. From Admin (on the sidebar), go to Monitoring and automation > Thresholds.
The Threshold profiles page appears.
2. In the profile's row, open the menu and click Assign profile.
The Profile assignment for '[profile name]' window appears.
3. On the Customers tab, hover over the assigned customer and click the delete icon ().
4. Click Save.
The window closes and the profile is removed from the customer.
Remove a folder assignment
1. From Admin (on the sidebar), go to Monitoring and automation > Thresholds.
The Threshold profiles page appears.
2. In the profile's row, open the menu and click Assign profile.
The Profile assignment for '[profile name]' window appears.
3. Select the Folders tab.
4. Hover over the assigned folder and click the delete icon ().
5. Click Save.
The window closes and the profile is removed from the folder.
Remove an agent assignment
1. From Devices (on the sidebar), select the device (agent).
The Agent console appears.
2. In the Profiles section, click the edit icon next to Threshold profile.
The Manage threshold profile assignment window appears.
3. In the agent's row, clear the profile. Then click Apply.
The window closes. The agent's own assignment is removed, and the agent follows its folder or site profile again.
The window closes. The agent's own assignment is removed, and the agent follows its folder or customer profile again.
Note: Don't select Default Profile to remove an assignment. Selecting it creates a new agent-level assignment that overrides the folder and site profiles.
Note: Don't select Default Profile to remove an assignment. Selecting it creates a new agent-level assignment that overrides the folder and customer profiles.
