Atera gives you the tools to remotely monitor your customer networks in real time, ensuring devices stay healthy and customers stay happy. Alerts allow you to stay on top of potential problems and handle them before your customers are even aware!

All your alerts appear on one pane-of-glass — the Atera Dashboard. You can customize your alert settings, which includes setting email addresses for receiving alerts, automatically creating support tickets from alerts, and setting sound alerts to notify you as soon as a new alert comes in — and so much more!

This article explains how to:

• Create an alert threshold profile
• Edit an alert threshold profile 

Create and Edit an Alert Threshold Profile

An alert threshold profile determines the alerts you receive about your customer’s devices. An admin can create or edit a threshold profile, which can be customized for the types of alerts you receive (information, warning, critical) within these categories:

• Performance: CPU load, memory usage, and network bandwidth.
• Hardware: CPU temperature, motherboard temperature, hard disk temperature, hard disk usage, and motherboard fans (CPU, System).
• Exchange alerts: storage size, queue size, item count size, and max mailbox size.

Create an Alert Threshold Profile

You can use one threshold profile for all your customers, or set individualized profiles per customer.
Note: A basic default threshold profile (set with Atera presets) is automatically assigned to all newly installed agents.

To create a new alert threshold profile:

1. From Admin, on the side panel, click Thresholds.

The Threshold Profiles page appears.

2. Click Add Profile. The Add Threshold Profile window appears.

3. Enter a profile name, and click Save. Your new threshold profile is created and the threshold profile page appears.

4. We recommend selecting one of our preset threshold profiles on the right-hand side of the page.

Note: Once you've created (or edited your threshold profile), you must assign it to your customer(s) for it to take effect. Learn how to assign a threshold profile to a customer

The Alert Threshold Profile Page Explained

This page is divided into three regions:

• Edit Threshold
• Threshold Items
• Presets

Edit Threshold:

Here you can disable or rename the threshold profile. Click Applied to to see the customers, agents, and folders to which the threshold profile is applied. Click Save to save any changes you make to the profile in any of the three regions.

Threshold Items:

Here you can view a snapshot of threshold items currently being monitored. You can quickly edit threshold parameters, such as the memory usage alert threshold, as well as add new items to be monitored. Hover your mouse over a threshold item to see Edit  and Delete icons appear.

Presets:

Here you can select one of our preset threshold profiles, which we recommend doing. Our preset thresholds, like any other, can be edited and deleted.

Edit an Alert Threshold Profile

Add new threshold items, edit threshold parameters, change threshold profile names, and change presets, all from the Threshold Profile page.

This section describes how to:

• Edit an alert threshold profile
  • Edit an existing threshold item
  • Edit an alert threshold profile name
• Add a new threshold item

To edit an alert threshold profile:

1. From Admin, on the side panel, click Thresholds.

The Threshold Profiles page appears.

3. Select the threshold profile you'd like to edit. The Threshold Profile page appears.

To edit an existing threshold item:

1. Hover over the threshold item and click the Edit icon that appears.

The Threshold Item window appears.

2. Make any changes required. Then click Add.

3. Navigate to the Edit Threshold region and click Save.

The Threshold Profile for the selected device is updated.
Note: Once you've created (or edited your threshold profile), you must assign it to your customer(s) for it to take effect. Learn how to assign a threshold profile to a customer

To edit a threshold profile name:

1. Click the Name in the Edit Threshold region.

2. Enter the new Name for the threshold profile.

3. Click the save icon.

The Name of the selected Threshold is updated. 

To add a new threshold item:

1. In the top-right of the Threshold Items region, click New item.

The Threshold Item window appears.

2. Click the Custom tab to add a custom item.

Notes:

• You can select the Preset tab to add an alert about a preset event, such as software installation, uninstallation, or a failed login attempt.
• Please note that upon installation/uninstallation, some software programs aren't generating any records under Windows logs > Application (which is where Atera monitors these types of events). As such, no alerts will be raised for those specific applications. 

3. You can give the threshold item a 'friendly name', which will appear on the alerts (optional). 

4. Select the type of category from the Category dropdown list.

5.  Select the severity from the Alert Severity dropdown list.

6. Adjust the percentage of the threshold profile by dragging and adjusting the slider button in the Percentage field (the percentage will appear as a number in the next text entry box). 

7. Select the desired Time Period, if applicable. This is the time period in which the threshold must be continuously breached in order to generate an alert. 

Notes:

• The number selected must be a multiple of 1.5 minutes, as monitoring occurs every 1.5 minutes.
• An alert is generated after each time period interval (with a lag or delay of up to 2 minutes).
• The Time Period slider appears on the following threshold items: CPU Load, Memory Usage, CPU Temperature, Motherboard Temperature, Motherboard Fans, HardDisk Temperature, Microsoft Exchange Queue Size, and Microsoft Exchange Queue Count.

8. You can optionally attach an 'auto healing' script to run in response to a triggered alert (e.g., rebooting the computer when the 'CPU usage' threshold is reached).

9. Click Add, to add the item to the profile.

10. Navigate to the Edit Threshold region, and click Save.

Congratulations! The threshold profile is saved.

Note: Alerts for CPU Load, Network Bandwidth, and Memory Usage all include information about the top 3 apps causing the issue, within the alert.

See our article, Alert Time Intervals for more information about specific alert types.

See our video tutorial, How to Set Threshold Profiles, for help creating, editing, and managing your threshold profiles.