This FAQ covers how Vicarius integrates with Atera, including setup, deployment, licensing, and support. It’s designed to help MSPs and IT professionals understand how to manage vulnerability detection and remediation across endpoints using Vicarius through the Atera platform.
General Overview
Q: What is Vicarius?
A: Vicarius is a vulnerability management and remediation platform that identifies, prioritizes, and mitigates security vulnerabilities (CVEs) across endpoints and applications. It supports proactive defense with features like virtual patching, automation, and risk-based remediation.
Q: How is Vicarius different from Atera Patch Management?
A: Atera Patch Management focuses on operating system and standard software updates. Vicarius specializes in vulnerability scanning, prioritization, and risk-based remediation, including patchless protection for over 10,000 third-party applications.
Activation & Setup
Q: How do I activate Vicarius in Atera?
A: In Atera, go to App Center > Vicarius, enter your email, and follow the instructions in the activation email. Full admin access is required to complete the setup.
Q: Is there a trial period for Vicarius?
A: Yes, Atera offers a 14-day full-feature trial before automatic conversion to a paid subscription.
Q: Can I migrate an existing Vicarius account to Atera?
A: Yes. You can request account migration through the App Center to consolidate billing and integration under Atera.
Deployment & Management
Q: Can I deploy Vicarius to only selected devices within a customer?
A: Yes, you can choose which devices receive the Vicarius agent. Billing applies only to installed devices, not all synced ones.
Q: Do I need to install a separate agent for Vicarius?
A: No. Vicarius utilizes the existing Atera agent for deployment and monitoring, eliminating the need for additional agent installation.
Q: How do I install Vicarius on devices via Atera?
A: Select devices in Atera, go to Apps > Vicarius > vRx > Install, and confirm the action. Installation is silent, and once complete, devices appear in your Vicarius console.
Q: Can multiple Atera sites be synced into one Vicarius tenant?
A: No. Vicarius employs a 1:1 site-to-tenant structure, where each Atera site corresponds to a separate Vicarius tenant.
Q: Can Vicarius be used on mobile devices?
A: Yes, it supports iOS and Android, along with Windows, macOS, and Linux.
Q: Can I remove or uninstall the Vicarius agent?
A: Yes. Uninstallation can be done directly from devices or through the console. Ensure all endpoints are cleared before deleting your account.
Features & Functionality
Q: What features does Vicarius offer for patching?
A: Vicarius offers:
Risk-based patching for 10,000+ third-party apps
Virtual patching for unpatched vulnerabilities
Automated vulnerability detection and remediation workflows
Q: What is virtual patching in Vicarius?
A: Virtual patching protects endpoints by blocking exploit paths when an official vendor patch is not yet available—ideal for legacy or unsupported software.
Q: Does Vicarius require a device restart when installing patches?
A: No. Vicarius focuses on vulnerability remediation and does not force device restarts; behavior follows typical patch management options.
Q: Is alerting included in the Vicarius integration?
A: No separate alert module is available. The focus is on vulnerability detection, remediation, and reporting.
Licensing & Billing
Q: How is Vicarius licensed and billed?
A: Billing is based on the number of devices with Vicarius installed. Licenses can be billed monthly or annually depending on your Atera subscription settings.
Q: Is there a free license option for Vicarius through Atera?
A: No. Free licenses are not currently available; every installed device is billed during the active period.
Q: How does billing work if Vicarius is deactivated?
A: If Vicarius is deactivated and shows no usage, billing stops for that period.
Q: What is the cost per endpoint?
A: Pricing averages around $5 per endpoint per month, but rates may vary, verify your current rate in the Atera App Center.
Q: What happens at the end of the Vicarius trial?
A: Your account automatically converts to a paid subscription unless cancelled before the trial expires.
Q: What happens after a payment failure?
A: You’ll have a 7-day grace period followed by 21 additional days before account and data deletion (total of 28 days).
Account Management
Q: How do I cancel or delete my Vicarius subscription or account?
A:
Uninstall Vicarius from all devices.
Go to App Center > Vicarius > Deactivate subscription in Atera.
For complete deletion, an API request or support assistance may be required.
Q: What should I do if activation or deletion options are greyed out?
A: Ensure all agents are fully uninstalled, try clearing cache or using incognito mode, and contact support if the issue persists.
Q: Can I migrate customers or tenants with Vicarius?
A: Yes, migration is handled 1:1 through Atera and Vicarius support per the official process.
Reporting & Support
Q: Are there usage or installation reports for Vicarius?
A: Yes. Reports are available both in the Atera dashboard and in the Vicarius portal for tracking usage and vulnerabilities.
Q: Can I export device or vulnerability reports?
A: Yes, exports can be generated from both Atera and Vicarius consoles for compliance or auditing.
Q: Who provides support for Vicarius?
A:
Atera Support: Activation, billing, installation, migration, and site synchronization.
Vicarius Support: Advanced product issues, vulnerability data, and remediation workflows.
