This article will show you how to deactivate your Atera account.
Note:
- Before deactivating your Atera account, ensure you have removed all data, including the uninstallation of any Atera agents.
- Deleting an online device will send an uninstall command to the endpoint. If the device is offline in the console, the Atera agent can only be uninstalled locally from the machine (see instructions for Windows, Mac, and Linux).
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Manual deactivation of a trial account is not possible. To deactivate your trial account, simply allow the trial period to expire.
Deactivate a paid account
To deactivate an Atera paid account:
1. From Admin (on the sidebar), click Subscriptions. The Subscription page appears.
2. Click Deactivate account. A 3-question survey appears.
3. Complete the survey. Then click Submit.
4. Check the boxes to confirm you want to cancel the account. Then click Leave Atera.
Your account will be canceled at the end of the billing cycle and services will discontinue. Access cannot be resumed.