We’ve improved the ‘ticket type’ options, when opening a ticket, by switching to the industry standard: Incident, Problem, Request and Change.
We’ve improved the ‘ticket type’ options, when opening a ticket, by switching to the industry standard: Incident, Problem, Request and Change.
These are the default options and will be available to all new customers joining Atera. The ‘ticket type’ options of existing customers (and their end-users), however, will not change unless specifically requested. To request a changeover to the new ‘ticket type’ options, please contact Atera’s support team.
FAQ
Q: What is the difference between an Incident and a Problem?
A: An incident is an unplanned event that causes service disruption. A problem is a repetitive incident.
Q: Can you remove a ticket-type item from the list?
A: It is not possible to remove a ticket-type item from the list.
