Help CenterAtera gives you the tools to remotely monitor your customer networks in real-time, ensuring devices stay healthy and customers stay happy—all without you breaking a sweat! Alerts allow you to stay on top of potential problems; and handle them before your customers are even aware.
All your alerts appear on one pane-of-glass, the Atera Dashboard (and can also be viewed on the Alerts page and within a customer). This article will show you how to customize your alert settings
Customize Alert Settings
Set up emails to receive alerts, automate ticket creation based on alert severity, and enable sound alerts for all incoming alerts.
To customize alert settings:
1. From Admin, on the side panel, click Alerts.
The Alerts page appears.
Note: The Alerts Email settings can also be set up at the customer level within the customer's page. From the Alerts tab, click the Alert Settings 
icon.
You can customize your settings to:
- Receive alerts via email
- Automatically create support tickets from alerts (or create support tickets manually)
- Set sound alerts
Need some quiet alone time? See how to snooze alerts
Ilana Wolf