With our easy-to-use TeamViewer integration, remotely connect to your customers' computers with one click. Provide instant remote support for your customers by securely connecting to their computers, accessing files and applications, and troubleshooting problems anywhere, anytime. Connect to an unlimited number of customers, with up to three remote sessions available at any one time. The integration is for Windows OS only.

Set up TeamViewer

Setting up your TeamViewer account on Atera is easy, and only entails entering your TeamViewer credentials.

Note: You'll need to have a valid TeamViewer license. If you don't have one, you can purchase it at TeamViewer

Once you have a TeamViewer license, you can add visual customizations and customize a myriad of additional settings on the Management console that TeamViewer provides you.

The customer/host listings, groupings, or hierarchies on your TeamViewer Management Console will remain untouched. We won’t overrun any of the existing organizational structure. However, if there are no hosts listed on the console, then the hosts you add on Atera will be copied to the TeamViewer management console.

Set up TeamViewer Business / Premium license

For TeamViewer Business or Premium license, follow the steps below to learn how to set it up.

1. Go to Admin > Monitoring and automation > Remote access settings.

The Remote access settings page appears.

2. Click TeamViewer.

The default selection is Business/Premium License option. You'll need to ensure that TeamViewer is installed on your customers' devices.

Note: You can also set TeamViewer as your default remote access, by selecting it from the dropdown menu at the top of the page.

Set up TeamViewer Corporate license

You also have the option to link your TeamViewer Corporate license with Atera.

1. Go to Admin > Monitoring and automation > Remote access settings.

The Remote access settings page appears.

From the ScreenConnect tab, select Corporate license.

2. Enter the configuration ID and API token. Learn more

3. Select the version or enter the host assignment link. Learn more

4. Click Save.

View configuration ID and API token

To obtain your configuration ID and API token:

1. Access your TeamViewer Management Console

2. Click on Design and Deploy (in the side menu), and select the host module that you want to use.

Note: If you do not have a Host Module, click on + to create one.

3. On the Host Module, ensure Allow account assignment is enabled.  

4. Copy the API Token that will appear under the Allow account assignment, as well as the Configuration ID. In the case of newly configured hosts, the API key will be displayed after you save your new Host.

Note:

• If you would like to allow account assignment via the Assignment Tool, please check the box.
• To roll out custom modules, you can utilize any API Token from one of your custom modules. It is not necessary to have the API Token from each specific custom module. By using a single API Token, you can effectively deploy and manage all custom modules across your system. 
• If you do not possess an API Token, you have the option to create a script token, which serves the same purpose. Group management → View, create, delete, edit, and share groups. Computers & Contacts → View, add, edit, and delete entries

5. Paste the API Token key and the Configuration ID in their respective fields within the TeamViewer remote access settings page.

Get version or host assignment link

To obtain your version or host assignment link:

You can select the TeamViewer version, or enter your TeamViewer host link, which is found on the Host module screen.

Note:

• You can decide to set TeamViewer as your default remote access for connecting with customers by clicking the Set as Default button.

• Enable pop-ups for Atera in your browser.
• There is a bug in TeamViewer that if the TeamViewer application is closed, you will be prompted for a password. Please dismiss the password request by canceling/closing the password screen, then going ahead and connecting again.

Select the version or copy and paste the host assignment link in their respective fields within the TeamViewer remote access settings page.

Connect via TeamViewer

Once you've set up your TeamViewer/Atera integration, you can access TeamViewer and remotely connect to your customers on Atera, in four ways:

• From the Devices page
• From within a device/agent
• From the Customers page
• From within a ticket

Connect from the Devices page

1. Click on Devices (on the side panel). Your list of devices/agents appears.

2. Find the device you wish to connect to and click TeamViewer from the Connect drop-down menu. For the TeamViewer Corporate license, Atera will automatically install TeamViewer on the device the first time you connect to it. It may take up to a minute, but once installed, the remote connection will begin automatically. If TeamViewer is set as default, the main connection button will be changed to TeamViewer.

Connect from an agent page

1. Find the device that you want to remote to.

2. Click to open the Connect drop-down menu (upper, right of the screen), and select TeamViewer. For the TeamViewer Corporate license, Atera will automatically install TeamViewer on the device the first time you connect to it. It may take up to a minute, but once installed, the remote connection will begin automatically. If TeamViewer is set as default, the main connection button will be changed to TeamViewer.

Connect from the Customers page

Connect from the Sites page

1. On the customer page, go to the devices section.

1. On the sites page, go to the devices section.

2. Near the device you wish to connect to, click to open the Connect drop-down menu, and select TeamViewer. For the TeamViewer Corporate license, Atera will automatically install TeamViewer on the device the first time you connect to it. It may take up to a minute, but once installed, the remote connection will begin automatically. If TeamViewer is set as default, the main connection button will be changed to TeamViewer.

To remotely connect from within a ticket:

1. Open a ticket, the contact needs to have a device assigned first.

1. Open a ticket, the requester needs to have a device assigned first.

2. Click Connect to device, to open the remote access drop-down menu, and select TeamViewer. The remote connection will begin.

TeamViewer Q and A

Q. Does the Atera integration support TeamViewer Business, Premium, and Corporate licenses?

A. Yes, Atera supports all TeamViewer licenses.

Q. What happens if there is a previous TeamViewer license hosted on my end users' computers?

A. If you have a TeamViewer Business/Premium license, then you are responsible for installing the TeamViewer host on your end users' computers.

If your end user's computer already has a TeamViewer Corporate license host installed, then when you establish the integration and connect with the customer, we will automatically install the most recent version of the host on their computer.

Q. Is TeamViewer remote access included in the Atera subscription cost, or is there an additional fee?

A. While we don't sell TeamViewer remote access, we do support it — the integration is included in the Atera subscription cost. If you already use the TeamViewer Corporate License remote access product, then you can enjoy all the features of the integration. If you don’t currently use TeamViewer, but would like to, you will need to purchase the license directly from TeamViewer’s site

Q. Where can I purchase a TeamViewer license?

A. You can purchase TeamViewer licenses on TeamViewer’s site

Q. What about other remote access integrations?

A. We currently have Splashtop, AnyDesk, and ScreenConnect remote access integrations. If there are other integrations you’d like to see us add, please us know via the Atera Features board

Q. What about the Splashtop remote access integration? Will it remain free?

A. Splashtop is available for all Atera tiers, and it is still free. Note that added functionality (e.g., unlimited concurrent sessions) is only available to Expert, Master, and Enterprise subscribers.

A. Splashtop is available for all Atera tiers, and it is still free. Note that added functionality (e.g., unlimited concurrent sessions) is only available to Growth, Power, and Superpower subscribers.