Help CenterWith our easy-to-use TeamViewer integration, remotely connect to your customers' computers with one click. Provide instant remote support for your customers by securely connecting to their computers, accessing files and applications, and troubleshooting problems anywhere, anytime. Connect to an unlimited number of customers, with up to three remote sessions available at any one time. The integration is for Windows OS only.
TeamViewer Integration Setup
Setting up your TeamViewer account on Atera is easy, and only entails entering your TeamViewer credentials.
Note: You'll need to have a valid TeamViewer license. If you don't have one, you can purchase it at TeamViewer.
Once you have a TeamViewer license, you can add visual customizations and customize a myriad of additional settings on the Management console that TeamViewer provides you.
The customer/host listings, groupings, or hierarchies on your TeamViewer Management Console will remain untouched. We won’t overrun any of the existing organizational structure. However, if there are no hosts listed on the console, then the hosts you add on Atera will be copied to the TeamViewer management console.
Set up TeamViewer Business / Premium license
For TeamViewer Business or Premium license, follow the steps below to learn how to set it up.
1. In the Admin menu (on the side panel), click on Settings.
2. On the settings page, go to Remote access, then click on TeamViewer.
3. If you have a TeamViewer Business or Premium license, select the 'Business/Premium License' option. You also have the option to set TeamViewer as the default remote access method.
Important Note: You'll need to ensure that TeamViewer is installed on your customers' devices.
Set up TeamViewer Corporate license
You also have the option to link your TeamViewer Corporate license with Atera.
1. In the Admin menu (on the side panel), click on Settings.
2. On the settings page, go to Remote access, then click on TeamViewer.
3. Select the Corporate License option, here all fields will need to be filled in for the integration to work.
5. To locate your API Token access your TeamViewer Management Console.
6. Click on Design and Deploy (in the side menu), and select the host module that you want to use.
Note: If you do not have a Host Module, click on +, to create one.
7. On the Host Module, make sure to have the option Allow account assignment enabled.
8. Copy the API Token that will appear under Allow account assignment, as well as the Configuration ID. In the case of newly configure hosts, the API key will be displayed after you save your new Host.
Note: If you would like to allow account assignment via the Assignment Tool, please check the box.
9. Paste the API Token key and the Configuration ID in their respective fields, then click on Save.
Note: You can select the TeamViewer version, or enter your TeamViewer host link, which is found on the Host module screen.
Important Notes:
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You can decide to set TeamViewer as your default remote access for connecting with customers by clicking the Set as Default button.
- Enable pop-ups for Atera in your browser.
- There is a bug in TeamViewer that if the TeamViewer application is closed, you will be prompted for a password. Please dismiss the password request by canceling/closing the password screen, then going ahead and connecting again.
Remote Connection with TeamViewer
Once you've set up your TeamViewer/Atera integration, you can access TeamViewer and remotely connect to your customers on Atera, in four ways:
- From the Devices page
- From within a device/agent
- From the Customers page
- From within a ticket
Remotely connect from the Devices page
1. Click on Devices (on the side panel). Your list of devices/agents appears.
2. Find the device you wish to connect to and click TeamViewer from the Connect drop-down menu. For the TeamViewer Corporate license, Atera will automatically install TeamViewer on the device the first time you connect to it. It may take up to a minute, but once installed, the remote connection will begin automatically. If TeamViewer is set as default, the main connection button will be changed to TeamViewer.
Remotely connect from an agent page
1. Find the device that you want to remote to.
2. Click to open the Connect drop-down menu (upper, right of the screen), and select TeamViewer. For the TeamViewer Corporate license, Atera will automatically install TeamViewer on the device the first time you connect to it. It may take up to a minute, but once installed, the remote connection will begin automatically. If TeamViewer is set as default, the main connection button will be changed to TeamViewer.
Remotely connect from the Customers page
Remotely connect from the Sites page
1. On the customer page, go to the devices section.
1. On the sites page, go to the devices section.
2. Near the device you wish to connect to, click to open the Connect drop-down menu, and select TeamViewer. For the TeamViewer Corporate license, Atera will automatically install TeamViewer on the device the first time you connect to it. It may take up to a minute, but once installed, the remote connection will begin automatically. If TeamViewer is set as default, the main connection button will be changed to TeamViewer.
To remotely connect from within a ticket:
1. Open a ticket, the contact needs to have a device assigned first.
1. Open a ticket, the requester needs to have a device assigned first.
2. Click Connect to device, to open the remote access drop-down menu, and select TeamViewer. The remote connection will begin.
TeamViewer Q and A
Q. Does the Atera integration support TeamViewer Business, Premium, and Corporate licenses?
A. Yes! Atera now supports all TeamViewer licenses.
Q. What happens if there is a previous TeamViewer license host on my customer’s computer?
A. If you have a TeamViewer Business of Premium license, then you are responsible for installing the TeamViewer host on your customers' computers. We do not install Business/Premium hosts for your customers, at all.
If there is already a TeamViewer Corporate License host installed on your customer’s computer, then once you set up the integration and initiate a connection with the customer, we automatically deploy the latest version of the host to your customer.
Q. Is TeamViewer remote access included in the Atera subscription cost, or is there an additional fee?
A. Atera has added a TeamViewer integration. We aren’t selling TeamViewer remote access, rather we are supporting it. The integration is included in the Atera subscription cost. If you already use the TeamViewer Corporate License remote access product, then you can enjoy all the features of the integration. If you don’t currently use TeamViewer, but would like to, you will need to purchase the license directly from TeamViewer’s site.
Q. Where do I purchase a TeamViewer license?
A. You can purchase TeamViewer licenses on TeamViewer’s site.
Q. What about other remote access integrations?
A. We currently have Splashtop, as well as ScreenConnect remote access integrations. If there are other integrations you’d like to see us add, please visit the Atera ideas board and let us know. We love hearing your suggestions.
Q. What about the Splashtop remote access integration? Will it remain free?
A. Splashtop remote access will remain unchanged, so you can continue to enjoy it, and yes, it will remain free.
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