The following new features and improvements appear in this version:
Quick Reply Templates: Now you can create quick reply templates to save loads of time when replying in customer support tickets. Learn more
Pause Alerts: Now you can pause alerts for a specified amount of time, to enable the performance of maintenance tasks, without the flood of alerts. Learn more
Accounting Integration: We've added a 'View exported invoice' link to invoices, that opens the exported invoice in your external accounting software.
Redesigned Email Settings: We've tweaked the copy and functionality for enhanced clarity and usability. Learn more
Chat Availability: We've moved the 'Chat Availability' feature for better usability. Now it can be found in the profile dropdown menu, at the top, right of the screen. Learn more
Search Contacts: Now you can easily search for a contact via a newly added 'Contacts' search box in the customer's 'Contacts' page.
Informative Invoices: Now, our European customers can see their VAT code on customer invoices. Plus a design improvement was added for clearer ticket time entries. Learn more
We've fixed the following bugs:
(23113) Fixed a bug causing inaccurate display of antivirus software in an Agent Console.
(24774) Fixed a bug affecting the devices search functionality, within a customer's page.
(24780) Fixed a bug preventing Software Inventory report generation, when selecting all customers.
(24817) Fixed a bug causing the days to display incorrectly, in 'weekly' scheduled tickets.
(24882) Fixed a bug preventing software installation on a Mac device.
(24885) Fixed a bug causing errors on PowerShell scripts, that are 'run as user'.
(25064) Fixed a bug preventing report exporting via PDF.
(25104) Fixed a bug affecting patch exclusion, in a Patch and IT Automation profile.
(25105) Fixed a bug preventing updates to custom field values, in scheduled tickets.
(25165) Fixed a bug preventing subscription to Network Discovery.
(25198) Fixed a bug preventing account deactivation.
(25297) Fixed a bug preventing Network Discovery subscription.