Help CenterAnyDesk provides secure and reliable remote access for supporting your customers anywhere, anytime. No prior AnyDesk account is required. AnyDesk can be used to connect to your customers' Windows OS devices, and is available, free-of-charge, to Atera Growth and Power plan users.
The integration is with AnyDesk's Power package*. See the full list of AnyDesk Power features.
This article explains how to:
Set up AnyDesk in Atera
You can set AnyDesk as your default remote access within Atera. By doing so, AnyDesk will automatically install on all your existing agents and any agents you install in the future. AnyDesk can still be used without setting it as default—it will simply install on specific agents when remote access is first initiated on them.
To set AnyDesk remote access as the default:
1. From Admin, on the side panel, click Settings
The Settings page appears.
2. Click Remote Access on the side menu.
3. Then select the AnyDesk tab.
4. Click the Set as default button.
AnyDesk is now your default remote access and will be installed on all existing and new agents.
Initiate a remote connection with AnyDesk
You can connect to any of your monitored Windows OS devices.
To connect:
1. From the Devices (or Customer > Devices) page, locate the specific device.
2. From the device's Connect dropdown menu, select AnyDesk
The remote connection is initiated.
Note: Please allow a few minutes for AnyDesk to install, upon first connection with the device.
Disable AnyDesk
If you no longer wish to use AnyDesk remote access, you can easily disable and uninstall it from your agents.
To disable and uninstall:
1. From Admin, on the side panel, click Settings
The Settings page appears.
2. Click Remote Access on the side menu.
3. Then select the AnyDesk tab.
4. Click Disable and uninstall
5. Click Disable, on the confirmation message.
AnyDesk is now disabled and will be uninstalled from all your agents.
*The 'Address Book' feature is not available through Atera.
Ilana Wolf