Log in to Atera

The first step to using Atera is logging in. This article discusses logging in, the password reset process, failed log in attempts, and changing login settings.

Log in

You can log in to Atera from www.atera.com. With the 'Basic' default login setting, all that's required is your email address and password (however, we highly recommend setting up two-factor authentication for added security).

Note: With the 'Basic' default login setting, certain platform features are disabled for your security (uninstalling Webroot antivirus, adding/editing scripts, etc).

Password Reset Process

Forgetting a password is easy to fix. If you forget your password:

1. Click Forgot password? on the login page.

The Reset Password page appears.

2. Enter your email, and click Reset password. An email with a reset code will be sent to you.  

3. Fill in the form:

• Copy and paste the Reset Code from the email to the form.
• Enter a new password and re-type the password.
• Click Reset & log in. You are now logged in.

Note:  For security reasons, you can reset your password only once per hour.

Failed Log in Attempts

For security reasons, the maximum number of log in attempts is 5. After the limit has been reached, the system will direct you to try again later. You will be able to log in again after 15 minutes.

Important note: We do not advise the use of NoScript browser extension when logging into Atera as it may cause unwanted behavior.