Release Notes August 2021

We've released the following new features and improvements:

Ticket Auto-Tagging: We've made ticket tagging effortless with the addition of automated tagging—to enable filtering by tags. Use the filtered tickets for organizational purposes or to extract solutions to common problems for training, documentation, or information gathering (available on English-language version only). Learn more

Check out our short and sweet video on auto-tags!

Features Board: We’ve integrated with UserVoice for automated management of feature requests, to pinpoint top-requested features, keep you updated on status, and make top features a reality for you. Learn more

Clean Start: Now, an agent registry is automatically deleted when an agent is uninstalled so installing a new agent, from another account, on the device is a breeze.

Merged Tickets: Now, 'merged ticket' actions appear in the ‘Ticket Activity’ log, in tickets.

We've fixed the following bugs:

(28355) New UI: Fixed a Patch Management bug affecting patch status.

(30564) Fixed a Network Discovery bug incorrectly displaying devices with installed agents as 'Opportunities'.

(31025) New UI: Added the new agent installer design.

(31101) New UI: Fixed a bug affecting length of ticket previews.

(31102) New UI: Fixed a bug affecting previewing of tickets with special French characters.

(31255) New UI: Fixed a bug affecting alert information expansion on the Alerts page.

(31407) New UI: Fixed a design bug affecting logout.

(31612) Fixed a bug preventing OID alert generation for SNMP devices.

(31636) Fixed a bug affecting exports to QuickBooks Desktop.

(31705) New UI: Fixed a bug affecting selection of customer rank.

(31710) New UI: Fixed an issue affecting Mac devices' connection to Splashtop.

(31822) Fixed a bug changing the Ticket Type when automating email responses from ticket creation.

(31835) New UI: Fixed a bug displaying incorrect number of alerts when hovering over the alert on the Devices page.

(31897) Fixed a bug affecting White Label consistency in the Customer Portal.

(32027) New UI: Fixed ‘Quick Connect’ to Splashtop option in technician avatar.

(32033) Fixed a bug displaying HTML code instead of the attached images within tickets in the mobile app.

(32106) New UI: Fixed a bug where the agent installer failed to associate with the customer.

(32122) Fixed a bug duplicating modified OID Values and Monitored OIDs.