With Axcient’s x360Recover Direct-to-Cloud, you get the most advanced chain-free backup, Autoverify, Virtual Office, Local Cache, and AirGap technology to protect against accidental or malicious backup deletion. So, whether you need a simple file-level backup (and don’t want to invest in expensive storage appliances) or you’re willing to invest whatever it takes for a turn-key BCDR appliance, Axcient gives you one platform for all your customers’ business backup and recovery needs!
Note:
- A free, 30-day trial is available.
- Direct-to-Cloud for Microsoft Azure is not yet available to Atera subscribers.
For billing information, see Atera Subscription Information
Axcient Products
x360Recover Direct-to-Cloud (D2C)
Axcient's x360Recover Direct-to-Cloud provides backup and disaster recovery for on-premise data and applications — without needing local appliances! From local endpoint backup to full cloud-based disaster recovery, Axcient's x360Recover Direct-to-Cloud delivers an easy-to-use solution that fits multiple use cases, so you can consolidate your BCDR services with one reliable provider. For more info, see:
Note: After signing up to x360Recover, Axcient requires up to 2 business days to provide you access to your x360Recover vault.
x360Cloud
Axcient's x360Cloud is a cloud-to-cloud backup and disaster recovery solution designed to protect your cloud-based data and applications. With complete backup and restore capabilities for Exchange Online, OneDrive, SharePoint, and Teams, x360Cloud ensures that you can recover from any data loss or system failure. For more info, see:
Activate Axcient
Note:
- Full admin access is required to activate Axcient.
- After the trial period ends, your subscription automatically begins.
- Please allow up to two business days to be granted access to your x360Recover vault (to host off-site replication).
To activate Axcient:
1. From App Center (on the sidebar), select Axcient. The Axcient page appears.
2. Click Get started. The Activate Axcient window appears.
3. Select the Axcient products and enter your email. Then click Activate.
4. Click Manage account.
You are redirected to the Axcient Portal.
5. Click Forgot password to create your account password.
Note: Please allow up to 5min to receive your 'Join the Axcient x360Portal!' (you may have to check your junk/spam folder).
6. Open the email. Then click Register. You are redirected to the Axcient 360Portal.
7. Create a password and confirm it. Then click Submit.
8. Enter your email and newly created password. Then click Submit.
9. Click Start Setup to configure your multi-factor authentication settings.
10. Choose your authentication method (via App or SMS) and follow the instructions.
11. Agree to the Axcient x360 Terms of Service. Then click Continue.
You are redirected to the Axcient x360 portal.
Note: Please allow up to two business days to gain access to your x360Recover vault.
For more information, see Axcient Direct-to-Cloud (D2C)
Activate Axcient products
Full admin access is required to activate Axcient products. After the trial period ends, your subscription automatically begins.
To activate additional Axcient products:
1. From App Center (on the sidebar), select Axcient. The Axcient page appears.
2. Click Add products.
3. Select the product from the dropdown list. Then click Activate.
You can access your newly added product in the Axcient x360 Portal.
Axcient billing information
Atera offers two subscription models, unified and non-unified. With a unified subscription, you can view a single invoice that includes any apps purchased through Atera. With a non-unified subscription, you'll see individual invoices for each app. In both models, you can download a CSV file with a breakdown of Axcient usage per customer, directly from the invoice page in Atera.
For App Center billing information, see Atera subscription information
Note: The unified subscription model is currently available for credit-card-paying customers who purchased Atera after July 12, 2023.
Unified subscription
To view your Axceint usage per customer:
1. Go to Admin > My account > Subscription.
The Subscription invoices page appears.
2. From the Invoices tab, click Invoice breakdown for the App Center invoice you want to view.
The Invoice breakdown slide-out appears.
3. Click Download CSV.
The invoice breakdown will download as a CSV file. The first tab shows the total usage for each app. Each additional tab is organized by app, showing the usage per customer.
Non-unified subscription
To view your Axcient usage per customer:
1. Go to Admin > My account > Subscription.
The Subscription invoices page appears.
2. From the Invoices tab, click the download icon () next to the Axcient invoice you'd like to download.
The invoice breakdown will download as a CSV file, displaying a breakdown of Axcient usage by customer.
