Help CenterWe've released the following new features and improvements:
Atera API: Now you can create folders within customers for optimal device organization, as well as upload files to customers—all via API. Learn more about the API
Network Discovery for Workgroups (Open Beta): Now you can discover ALL your customer networks and see the complete picture with detailed info on all network devices. It's available as an open beta feature for current Network Discovery subscribers and new trials....so try it out and let us know what you think! This long-awaited feature will be made available for all to try next month! Look out for more features and upgrades to Network Discovery coming your way. Learn more
Ticket Auto-Tagging: We've added a new setting to enable or disable ticket auto-tagging. Learn more
New Permission: We've added an 'Edit Device' permission to Roles, enabling editing of the device name, relations, passwords, monitored devices, as well as clearing of alerts and deleting devices. Learn more
SNMP Templates: We've shortened the ‘Import SNMP Template’ flow for a more streamlined experience. Learn more
We've fixed the following bugs:
(32534) Fixed a bug affecting Xero exports containing many customers.
(33054) NewUI: Fixed a bug affecting the user interface (UI) after signing out of Atera.
(33066) Fixed a bug adding random numbers to scripts.
(33070) Fixed a bug preventing redirection to HTTPS when accessing the Customer Portal.
(33161) Fixed a bug affecting exporting of invoices to QuickBooks Online.
(33173) Fixed a bug affecting software patch installation via Chocolatey.
(33178) Fixed a bug preventing scripts with long outputs from appearing in the Patch & Automation Feedback Report.
(33253) Fixed a bug affecting accuracy of Agent Health Reports.
(33267) Fixed a bug preventing the 'Show More' button from appearing when search results return more than 20 agents.
(33313) Fixed a Network Discovery bug preventing agent discovery.
(33391) NewUI: Fixed a bug affecting exporting of invoices to QuickBooks Online.
(33392) NewUI: Fixed a bug affecting the search bar and Dashboard tab.
(33400) NewUI: Fixed a bug affecting the agent installer URL for customers whose names contains special characters.
(33420) Fixed a bug preventing PDF downloading of reports from the Customer Portal.
(33421) Fixed a bug preventing ticket status updates.
(33424) NewUI: Fixed a bug preventing Webroot installation via the Devices page.
(33429) Fixed a bug displaying the incorrect date for the opening of scheduled tickets.
(33435) Fixed a bug affecting the opening of tickets on their correct, scheduled date.
(33497) Fixed a bug allowing technicians who are limited to certain customers to see scheduled tickets for other customers.
(33497) Fixed a bug allowing technicians who are limited to certain customers to see scheduled tickets for other customers.
(33501) Fixed a bug preventing logging in to Xero from the Accounting page.
(33520) Fixed a bug preventing product descriptions from appearing after adding and saving a product to the Products and Expenses list.
Ilana Wolf