Help CenterWe've released the following new features and improvements:
Axcient Integration: We've integrated with Axcient’s x360Recover Direct-to-Cloud, to provide your customers with powerful backup and disaster recovery solutions — without the expense of deploying or managing a local appliance! Available only in the New UI. Learn more
Emsisoft Integration: We've integrated with Emsisoft's innovative and powerful virus and malware protection solution, to protect your customers from threats with dual-engine scanning, behavioral analysis, anti-ransomware technologies, and endpoint detection and response (EDR). Available only in the New UI. Learn more
Ironscales Integration: We've integrated with Ironscales' AI-driven, email security platform to continuously detect and remediate advanced threats like Business Email Compromise (BEC), credential harvesting, account takeover, and more, in your customers' mailboxes. Available only in the New UI. Learn more
Ticketing: Now you can manually override automatic updates to a ticket's Activity Status — from the Tickets page and within the ticket — so you're always in control and up to date. Learn more
Thanks to Jeremiah Lydia for the feature suggestion. You rock!
Network Discovery: Now you can install agents right from the Network Discovery dashboard, for a quicker process. Learn more
New Mac Agent Version: You'll be happy to know the Mac agent has been updated and is available for all new Mac agent installations! Highlights include fixes with M1 connectivity and the inclusion of Rosetta when installing an agent.
We've fixed the following bugs:
(39743) Fixed a bug preventing the listing of Microsoft Office 2010 in Software Inventory reports.
(39743) Fixed a bug preventing Patch Management from running on Windows Servers.
(39776) Fixed a bug where a 'Completed' status was displayed in the Recent Processes report for software that had not been installed.
(40992) Fixed a bug where multiple server-monitoring agents were displayed as offline.
(41326) Fixed a bug preventing the export of Microsoft Licensing reports to Excel.
(41580) NewUI: Fixed a bug preventing the deletion of Atera agents.
(41870) Fixed a bug preventing software updates via Chocolatey when running Automation Profiles.
(42155) Fixed a bug preventing OS version display on the Device page for devices running Microsoft Office 2021.
(42159) Fixed a bug preventing Software Inventory reports from being generated when filtering by 'Software Publisher'.
(42644) Fixed a bug where NVME disk interfaces were displayed as SCSI interfaces.
(42669) Fixed a bug preventing the assignment of agents to customer contacts.
(42993) Fixed a bug preventing the deployment of Homebrew software via macOS agents from the Devices tab on the Customer page.
(43094) Fixed a bug where older versions of applications were displayed when installing software bundles.
(43229) Fixed an Auth0 related bug preventing login.
(43230) Fixed a bug affecting the Advanced Search display.
(43233) Fixed a bug affecting the display of date ranges when scheduling a Timesheet report.
(43241) Fixed a bug preventing the upgrade of Atera licenses.
(43243) Fixed a bug preventing the display of tickets in the Tickets tab on the Customer page.
(43614) Fixed a bug preventing the export of Patch & Automation Feedback reports to Excel.
(43737) Fixed a bug affecting the display of the Run Script on Devices page.
(43917) Fixed a bug preventing the conversion of trial to paid accounts when purchasing Atera via PayPal.
(40563) Fixed a bug preventing the download of Detailed Excel files when exporting Software Inventory reports.
(40723) Fixed a bug causing several UI issues, such as bouncing between the new and classic interface, duplicating the Dashboard, and affecting page navigation.
(41930) Fixed a bug affecting the display of the Registry Editor.
(42813) Fixed a bug affecting name consistency between Atera's Event Viewer and the local Windows Event Viewer.
(42995) Fixed a bug preventing the display of certain antiviruses in the Registry Editor.
(43218) Fixed a bug preventing the Work from Home tab from appearing in the Subscriptions page.
(43611) Fixed a bug preventing logging in to the Customer Portal for contacts imported from Azure Active Directory.
(43613) Fixed a bug preventing the generation of alerts for certain, triggered OID values on SNMP devices.
(43630) Fixed a bug preventing the 'See report' link within the scheduled Microsoft Licensing report from redirecting to the report when using Atera's classic interface (OLD UI).
(43688) Fixed a bug causing multiple alerts to disappear (and reappear upon browser refresh) when resolving a single alert.
(43743) Fixed a bug affecting the device count for Work From Home subscriptions.
(43759) Fixed a bug affecting the 'Change Username' button on the Edit Technician page.
(43862) Fixed a bug affecting the device count for Acronis subscriptions.
(43886) Fixed a File Transfer bug uploading .ink files as .exe in the target device.
(43919) Fixed a bug preventing the email notification of server-related alerts.
(44077) Fixed a bug displaying the incorrect threshold when generating hard disk usage alerts.
(44079) Fixed a bug causing 3rd-party software reinstallation when running a Network Discovery scan from a domain controller.
(44097) Fixed a bug preventing the migration of a trial account to a paid account when purchasing via PayPal.
(44109) Fixed a bug preventing the activation of an Acronis account.
(44110) Fixed a German translation error for the "Unhealthy Disk" alert.
(44316, 44655, 44879) Fixed bugs preventing the addition of technicians when adjusting the Atera subscription.
(44654) Fixed a bug affecting paragraph spacing when sending emails from Outlook Webb App to the primary support address.
(44657) Fixed a bug affecting the display of the Script Run Summary window.
(44698) Fixed a bug preventing the activation of Webroot because a previous Webroot contract, created outside of Atera, was still active.
(44701) Fixed a bug preventing the display of the CrowdStrike Windows Sensor antivirus, as well as affecting the display of the Office version in the agent console.
(44766) Fixed a bug preventing the reactivation of an Atera account when using a different payment method.
Ilana Wolf