We've released the following new features and improvements:
Custom ticket status behaviors: Now, you can set the behaviors of your custom ticket statuses, to better align with your support processes. Learn more
New and improved scheduler: We’ve upgraded our scheduler’s infrastructure, resolving past issues with delayed starts to scheduled Patch and IT Automation Profiles. Now, delays of more than 60min won't run.
Let us know what you think — we’d love your feedback!
Automatic ticket creation time: Now, you can disable the default setting that automatically registers a ticket's creation time.
Cheers to Aileena Dunsworth for the suggestion!
Ticket automation rules: Now, the following 'Action Types' will be registered in the Ticket Activity (top right of Ticket page):
- Send an Email
- Send an Email to Contact/Requester
- Send an Email to Technician
Windows local updates: Windows local update settings (configured in Patch and IT Automation Profiles) are now also applied to Windows Servers (2016, 2019, and 2022). Use this setting to disable local updates in conjunction with Patch and IT Automation Profiles so all Windows updates are performed by the Atera agent.
Mobile App updates: Beyond general in-app improvements (and the all-too-fun task of killing bugs), you can now:
- Restart, shut down, and log out devices
- Add manual time entries to tickets
- Search for devices via the Devices tab search bar
API update: The rate ID and rate amount have now been added to the GET/WorkHoursRecords call. Learn more
Many thanks to Piero Oliviero for the suggestion!
48005: Fixed a rare issue where Patch & Automation Feedback report emails displayed different data from the report itself.
48971: Fixed an issue occasionally preventing the display of the Recent Processes report when setting the time period to 'Last week'.
50269: Fixed an issue that would sometimes prevent Patch and IT Automation Profiles from running on newly installed agents.
50602: Fixed an issue where the BIOS information (manufacturer, version, and version date) was not included when exporting the Auditor report.
50982: Fixed an issue preventing remote connection via the Customer page (Devices tab).
51140: (IT Department) Fixed an issue preventing the display of MAC agents on 'Professional' plans.
49294: Fixed an issue where creating a ticket from the Helpdesk taskbar would require the user to log in to the Customer Portal.
49880 & 50333: Fixed rare issues preventing the configuration of ticket settings via the Ticket Settings page.
50404: Fixed an issue where apostrophes ( ' ) were incorrectly changed to quotation marks ( " ) after exporting invoices.
50400: Fixed an issue that prevented the migration of a Bitdefender account to Atera.
34783: (iPhone) Fixed an issue occasionally preventing remote connection via the web app.
50857: Fixed a rare issue preventing the generation of alert notifications.