Atera's Mobile App

Support your customers from the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts, and devices, remote access via Splashtop, ticketing, and more. The Atera Mobile App comes in French and German, too! Get it from the iOS App Store or Google Play

Note: For your convenience, we've cropped many of the images below in an attempt to make things a little cozier while still displaying the proper functionality of the Mobile App.

This article describes:

• Installing the mobile app
• Logging in
  • Using a password
  • Using facial recognition or a fingerprint
• Logging out

For related articles, click here

Install the Atera Mobile App 

To install Atera on an Android device:

1. Open Google Play on your mobile device and search for the Atera app.

2. Tap Install.
Note: The installation may take several minutes.

You're good to go! The Mobile App icon () will appear on your device's home screen.

Log into the Atera Mobile App

You can log into the Atera Mobile App with a password or via biometric scanning (face recognition and fingerprint scanning).

To log in using your password:

1. Tap the Mobile App icon () on your device.

2. Tap Login to begin the authentication process.

3. Enter your email address, then tap Continue.

4. Tap Use password.

5. Enter your password. Then tap Continue.

You're all set! Once the login is complete, you'll be redirected to the Alerts page on the app. From here, you can view and interact with customers' devices, interact with tickets and change your settings.

To log in using facial recognition or a fingerprint:

1. Tap the Mobile App icon () on your device.

2. Tap Login to begin the authentication process.

3. Enter your email address. Then tap Continue. 

4. Tap Continue, then scan your fingerprint or use facial recognition. Learn more
Note: It is possible to use your device's PIN. 

You're all set! Once the login is complete, you'll be redirected to the Alerts page 

Log out of the Atera Mobile App

To log out of the Atera Mobile App:

1. From Settings, scroll down to the Log Out Section.

2. Tap Log Out. A confirmation window appears.

3. Tap Log Out. 

Done! You'll be redirected to the login page.

For more on the Mobile App, see:

• Mobile App: Alerts
• Mobile App: Customers
• Mobile App: Devices
• Mobile App: Tickets
• Mobile App: Settings