As your RMM business grows, you may want to upgrade your Atera Subscription Plan so you can offer the best possible service to your customers. With Atera, you can easily change your subscription plan at any time. We provide this flexibility by using a prorated calculation when you switch between plans. For more information (including useful add-ons and other billing details), see Atera subscription information
How does Atera calculate my upgrade charge?
On legacy pricing?
Your plan rates align to current website pricing on your first billing cycle in June 2026 (monthly) or your first renewal on or after late July 2026 (annual). Enterprise and Custom contracts are handled individually with a 90-day notice. AI Copilot is now included in every plan at no extra charge and will appear automatically in your platform after the transition. View your current plan, renewal date, and upcoming pricing at new/admin/billing/subscription
We calculate the price gap between the new plan and the old one, with a deduction for the time already spent on the current package.
How much will I pay?
If you upgrade during your billing cycle, you will be billed a one-time charge representing the difference between the cost of the upgraded plan and your current plan, for the remainder of the billing cycle. At the start of the next billing cycle, you will be billed the full price of the new package.
Note:
- The same calculation applies when upgrading your annual plan, switching between a monthly and an annual plan, and increasing the number of technicians in your license under an annual/monthly subscription.
- If you remove a technician from your license, the technician will still have access to your account until the end of the current billing cycle.
- If you remove a technician from your license and add a new technician to the license within the same billing cycle, you will be charged a fee for the new technician. You can add or remove technicians to your account without changing the number of technicians in your license by following these instructions.
Upgrade plan
You can transition to a lower plan, maintain your current plan, or elevate your experience by upgrading to a higher plan.
Note: Upgrades take effect immediately. Downgrades apply at the start of your next billing cycle.
To upgrade your plan:
1. Go to Admin > My account > Subscription.
The Subscription page appears.
2. Click Adjust subscription.
3. Click Change (next to the name of the selected plan).
Available plans will appear.
4. Click Upgrade on the selected plan.
Note: For Enterprise, click Contact sales.
Note: For Superpower, click Contact sales.
You will be prompted to review the projected changes to your account.
Note: Downgrades for annual plans must also be requested more than 60 days before your annual renewal date.
Change billing cycle
You can switch from a monthly to an annual subscription at any time.
Note: The option to change from an annual to a monthly subscription is not available.
To change billing cycle:
1. Go to Admin > My account > Subscription.
The Subscription page appears.
2. Click Adjust subscription.
3. Select your preferred billing cycle. Then click Update.
Add or remove technician seat
You can adjust the number of technician seats in your subscription at any time.
Note: Adding a seat takes effect immediately. Removing a seat will apply at the start of the next billing cycle.
To add or remove a technician seat:
1. Navigate to Admin > Users and security > Technicians.
2. Click Adjust subscription.
The Subscription page appears.
3. Manually edit the number of technicians.
4. Click Update.
Replace technician
If you remove a technician from your subscription and add a new technician within the same billing cycle, you will be charged for the additional technician. You can replace a technician without updating the number of technicians in your subscription, and without incurring an additional charge, by deactivating a technician before adding a new one.
Note: Deactivating a technician will delete any advanced reports they have in their personal folder.
To deactivate and replace a technician:
1. Go to Admin > Users and security > Technicians.
The Technicians page appears.
2. Click Deactivate next to the technician you want to remove.
A confirmation window appears.
3. Click Deactivate.
4. Click Add technician.
The Add Technician page appears.
5. Enter the technician's details:
- Email (username): Enter the technician's email address.
- Role: Default role is set to Beginner. Admins can manage the technician's role after they activate their account. Learn how to set up a role
- First name: Enter the technician's first name.
- Last name: Enter the technician's last name.
- Phone (optional): Enter the technician's phone number.
6. Click Save.
The new technician has been added to your Atera account. Account activation instructions will be emailed to them.
