Atera Subscription Information

In addition to Atera's general subscription, there are a number of useful add-ons you can take advantage of. This article details add-on pricing as well as billing information. 

• General Subscription
• Network Discovery
• Important note regarding add-on billing
• Acronis
• Axcient
• Bitdefender
• Emsisoft
• Ironscales
• Malwarebytes
• Online Backup
• Webroot
• Work From Home

General Subscription

Atera's general subscription, whether monthly or annually, is charged automatically in advance. For example, if your billing cycle is on the 2^nd of every month, you will pay for Atera on March 2^nd for the duration of March 2^nd through April 1^st. 

Note:

• All licenses under the same account must be on the same package (Pro, Growth, or Power) and on the same billing period (monthly or annually). 
• You can review your Atera billing history from Admin > Subscription > Invoices tab. To view an invoice, click the symbol.

Network Discovery

Network Discovery is an add-on service and costs $29 per month, billed annually, or $39 per month, billed monthly, on top of Atera's general subscription cost. If your current Atera billing is monthly, Network Discovery must also be billed monthly. Our Network Discovery add-on is charged in advance and is activated for all the active users in your Atera account. 

Note: A free, 14-day trial is available (even if you've already tried Network Discovery in the past). After the trial ends, your subscription will begin.

Important Note Regarding Add-On Billing and Extended Free Trial

For the following add-ons in Atera (Acronis, Axcient, Bitdefender, Emsisoft, Ironscales, Online Backup, Webroot, and Work From Home), you will be charged based on your maximum usage for the previous 30-day duration. For example, if your Atera billing cycle is on the 16^th of each month, your charge applied on September 16^th is for the maximum usage from August 16^th through September 15^th.
Note: We'll automatically extend your free trial for the following add-ons to ensure your max billing charges align with the Atera billing cycle.

Acronis

Acronis Cyber Protect is charged at ¢14 per GB, per month for Cloud Backup and ¢7 per GB, per month for Local Backup. If you are using both on a device, the total charge will be ¢21 per GB, per month charged on separate invoices per backup service. 

Additionally, you can purchase the following Acronis Advanced Protection add-on features:

Note:

• A free, 30-day trial is available. You will only be charged once your trial ends, or if you change from trial to production mode within Acronis.
• You will be billed based on the maximum number of protected devices you have during your billing cycle, regardless of their installation date.
  For further details, please see Important Note Regarding Add-On Billing

Axcient

Axcient x360Recover Direct-to-Cloud (D2C) is a Business Continuity and Disaster Recovery (BCDR) solution that backs up your customers' data and provides all their recovery needs.

The following Axcient products are available for purchase:

Note:

• A free, 30-day trial is available. After the trial ends, your subscription will automatically begin and you will be charged for any service or product purchased from Axcient.
• You will be billed based on the maximum number of protected devices you have during your billing cycle, regardless of their installation date.
  For further details, please see Important Note Regarding Add-On Billing

Bitdefender 

Bitdefender is an advanced cybersecurity solution that prevents, detects and responds to all threats to your customers' devices.

The base cost for Atera's Bitdefender GravityZone Cloud integration is $1.20 per protected device, per month.

Additionally, you can purchase the following Bitdefender add-on features:

Note:

• By default, Disk Encryption, Email Security, and Exchange Security are enabled. However, Advanced Threat Security is disabled by default. See how to enable or disable Bitdefender add-on features
• A free, 45-day trial is available (limited to 25 devices). After the trial ends, you will be charged for any service or product purchased from Bitdefender.
• You will be billed based on the maximum number of protected devices you have during your billing cycle, regardless of their installation date.
  For further details, please see Important Note Regarding Add-On Billing

Learn more about Bitdefender GravityZone Cloud core features and optional add-on features

Emsisoft

Emsisoft is a light, unobtrusive, security solution that protects your customer devices from viruses, ransomware, and malware.

The following Emsisoft products are available for purchase. 

Note:

• A free, 30-day trial is available for each workspace (customer) created.
• You will be billed based on the maximum number of protected devices you have during your billing cycle, regardless of their installation date.
  For further details, please see Important Note Regarding Add-On Billing

Ironscales

Ironscales protects your customers from advanced email threats and business email compromise. It is designed to quickly detect phishing emails that slip through traditional defenses, combining anti-phishing technologies with Security Awareness Training (SAT) into a single, seamless solution. 

Atera's Ironscales Email Protect™ integration is charged at $4 per mailbox, per month.

Note:

• A free, 30-day trial is available. After the trial ends, your subscription will automatically begin and you will be charged for any service or product purchased from Ironscales.
• You will be billed based on the maximum number of protected mailboxes you have during your billing cycle, regardless of their installation date.
  For further details, please see Important Note Regarding Add-On Billing

Malwarebytes

Malwarebytes OneView gives you a single, multi-tenant console that provides centralized management of your client’s endpoint security, licensing subscriptions, and endpoint reporting.

The following Malwarebytes products are available for purchase. 

Note:

• A free, 30-day trial is available. After the trial ends, your subscription will automatically begin and you will be charged for any service or product purchased from Malwarebytes.
• You will be billed based on the maximum number of protected devices you have during your Atera billing cycle, regardless of their installation date.
• If you change your policy/subscription during your Atera billing cycle, you will be charged for both for that cycle.
  For further details, please see Important Note Regarding Add-On Billing

Online Backup

The price for Online Backup is $0.20 per GB per month.  

For each backup device created and installed, you need to specify the Backup Size Quota. However, we do not charge based on the size quota that you select but on the actual data stored in the cloud for the respective device. 

Note:

• We will capture your daily usage each day during your billing cycle and you will be charged according to the max usage in the previous 30 days.
  For further details, please see Important Note Regarding Add-On Billing

Webroot

Webroot is an antivirus and cloud-based, threat protection software that stops threats in real time and secures businesses and individuals wherever they connect.

The base cost for Atera's Webroot integration is $1.20 per endpoint, per month.

Additionally, you can purchase the following Webroot add-on features:

For more information, see:

• Webroot SecureAnywhere DNS Protection
• Webroot Security Awareness Training

Note:

• You will be billed based on the maximum number of installed devices you have during your billing cycle, regardless of their installation date or activity status. As such, please be sure to remove any and all inactive devices to ensure accurate billing.
  For further details, please see Important Note Regarding Add-On Billing

Work From Home

The Work From Home add-on requires enabled remote access and is charged at $5 per computer, per month.

Note: 

• A free, 7-day trial is available. After the trial ends, your subscription will automatically begin and you will be charged for any customer device with remote access enabled.
• You will be billed based on the maximum number of enabled devices you have during your billing cycle, regardless of their installation date.
  For further details, please see Important Note Regarding Add-On Billing