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Timesheet Report

The Timesheet report shows metrics on time allocated to customer tickets, and related billing information including:


Summary Information (on selected reporting period):

  • Tickets
  • Time Entries
  • Hours Worked
  • Total Amount

Ticket Information:

  • Ticket ID
  • Customer
  • Contact Name (original contact who opened the ticket)
  • Contract
  • Technician
  • Title
  • Resolved Date
  • Resolved Flag
  • Billable Flag
  • Taxable Flag
  • Rate (Optional)
  • Hours
  • Amount (Optional)



To run the report follow the steps below:


1. From the left hand panel click Reports


2. Then click Timesheet

The Report page displays.


3. Select the Filter By option.

4. Optionally update the reporting time period and click Apply:

  • Today
  • Yesterday
  • Last 7 Days
  • Last 30 Days
  • Last 60 Days
  • Last 120 Days
  • This Month
  • Last Month
  • Last Two Month
  • Custom Range (Select From and To)

4. Select the report parameters:

  • Technician
  • Customer
  • Contracts
  • Include Amounts
  • Include Fields
4. Click Generate

The Report displays.


(i) The report can be exported to Excel or PDF by clicking Export.
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