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    Timesheet Report

    The Timesheet report shows metrics on time allocated to customer tickets, and related billing information including:

     

    Summary Information (on selected reporting period):

    • Tickets
    • Time Entries
    • Hours Worked

     

    Ticket Information:

    • Ticket ID
    • Customer
    • Contact Name (original contact who opened the ticket)
    • Contract
    • Technician
    • Title
    • Resolved Date
    • Resolved 
    • Billable 
    • Invoiced
    • Taxable 
    • Rate (Optional)
    • Hours

     

     

    To run the report follow the steps below: 

     

    1. From the left hand panel click Reports.

     

     

     

    2. Then click Timesheet.

    The report page appears.

     

     

     

     

     

    3. Select a Time period, from the options on the left.

     

    4. Customize the report (optional): You can filter by various parameters, such as:

     
    • Filter By
    • Technician Name(s)
    • Customer Name(s)
    • Contract Name(s)

     

    You can also check additional items, such as:

    • Include Amounts - Displays ticket rates and amounts
    • Include All Tickets - Displays all tickets in the selected period
    • Ticket Rounding - Rounds ticket times to the nearest decimal
    • Include Ticket Custom Field(s) - Includes specific ticket custom fields 

     
     
    5. Click Generate.

     

    The report appears.

     
    Timesheet_Report.JPG

     

    The report can be exported to Excel or PDF by clicking Export, in the upper, right hand corner of the report.
    Still have a question? Contact us
    Liron Hanania

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