Help CenterThe Timesheet report shows metrics on time allocated to customer tickets, and related billing information including:
Summary Information (on selected reporting period):
- Tickets
- Time Entries
- Hours Worked
Ticket Information:
- Ticket ID
- Customer
- Contact Name (original contact who opened the ticket)
- Contract
- Technician
- Title
- Resolved Date
- Resolved
- Billable
- Invoiced
- Taxable
- Rate (Optional)
- Hours
To run the report follow the steps below:
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1. From the left-hand panel click Reports.
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2. Then click Timesheet. |
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The report page appears.
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3. Select a Time period, from the options on the left.
4. Customize the report (optional): You can filter by various parameters, such as:
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You can also check additional items, such as:
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| 5. Click Generate. |
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The report appears.
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The report can be exported to Excel or PDF by clicking Export, in the upper, right hand corner of the report. |
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Liron Hanania