The Timesheet report shows metrics on time allocated to customer tickets, and related billing information including:
Summary Information (on selected reporting period):
- Tickets
- Time Entries
- Hours Worked
- Total Amount
Ticket Information:
- Ticket ID
- Customer
- Contact Name (original contact who opened the ticket)
- Contract
- Technician
- Title
- Resolved Date
- Resolved Flag
- Billable Flag
- Taxable Flag
- Rate (Optional)
- Hours
- Amount (Optional)
To run the report follow the steps below:
| 1. From the left hand panel click Reports |
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2. Then click Timesheet |
| The Report page displays. |
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3. Select the Filter By option. |
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4. Optionally update the reporting time period and click Apply:
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4. Select the report parameters:
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| 4. Click Generate |
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The Report displays.
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| (i) The report can be exported to Excel or PDF by clicking Export. |