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Install an Agent on a Mac OS Device

The Atera agent monitors the availability, performance and health of the workstation\server, and must be installed on all computers and servers you wish to monitor. This allows Atera to alert you when a critical system or resource is down, degraded, or has reached a predefined threshold parameter. Learn more about the Atera agent, including system requirements.

 

This article explains how to install the Atera agent on your Mac OS device. 

 

 

To install:

 

1. Click the Install agent button at the top right of the screen.

 

 

Install_agent_button.JPG

 

 

The Install Agent screen appears.

 

 

2. Complete the 2-step installation process:

 

a) Select Mac OS, then click Next.

 

1select_os.jpg

 

 

b) Click the Download and Install button. The agent is downloaded to the computer. 

 

2_install_Mac_agent.jpg

 

 

3. Once downloaded, double click the agent installer package. The setup assistant appears.

 

agent_installer.jpg

 

4. Follow the setup assistant's prompts. To automatically assign the agent (device) to a specific customer, check the box next to Check to edit customer (Optional), add your account password, and select the customer name from the dropdown menu. If left unchecked, the agent will be 'Undefined' (you can manually assign it later) .

 

macagentnew.jpg

 

5. Enter your Atera account username, optionally, you can edit the customer, and click Save.

The Agent is installed and will show in the Mac Finder, as well as on the Atera platform.

agent_launchpad.jpg

 

Alternatively, installation can be done via the Terminal app (Applications > Utilities folder > Terminal).

 

To install via Terminal app: 

 

Enter command: 

sudo installer -pkg AteraAgentInstaller.pkg -target /

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