Mac Agent
- Installing a Mac Agent
- Initiating A Remote Connection To A Mac Agent
- Using Threshold Profiles On Mac Agents
- Using IT Automation Profiles With Mac Agents
- Remote Monitoring Contract - Mac Agents
Products & Expenses
- Overview
- Adding A Product Or Expense
- Adding A Product / Expense To A Customer Ticket
- View Products & Expenses Report
- Products & Expenses Items In Billing Batch
RMM
PSA
- System, Agent and report white labeling and branding
- Upgraded API (Billing and Rates added)
- Add Custom Fields To The Agent Dashboard
Various bug fixes
RMM
- SMART errors
- Install agent. The error log link is missing.
- Restart option is missing in services
- When editing a device Hostname spaces can be used
- Agent link spacing bug (from portal setting).
- Generate IT Automation feedback report stuck
- SNMP import OIDs and overwrite, it does not receive the second condition value.
- Windows XP. Agent, inflatable memory size
- The same Agent shows twice in the feedbcak report with different data.
PSA
- Role to create customers/contacts.
- Change enduser email address in agent tray
- Missing categories list when editing product.
- Remove from contract remote monitoring subject of tickets
- Ticket workhour list behave strangely
- Block hour / block money invoice line item is not marked as 'Unused' value
- Trying to implement a helpdesk system for client and are running into issues with the information that the API is sending over (the information it becomes corrupt)
- Failed to change username of technician
- Logout from the system when try to add technician over the license.
- Manual change user name doesn't work
- Contract in active status (new customer) although when creating marked passive
- Suddenly the layout form dashboard changing.
- When a contract has no end date the rates are not loaded.
- Knowledge base article name in user portal name is cut off
- Automation rule contains a custom field causing automation rule to run incorrectly
- In ticket contact name missing
- Created invoice with incorrect parameters (description)
- Satisfaction survey. Customer portal Hebrew. Get a report that’s half English half Hebrew.
- No SLA appear under ticket
- The contract type does not change in accordance, after you change the ticket contact.
- Customer portal address make the url un-accessible
- Satisfaction survey doesn’t have our branding
- Email summary report shows an incorrect information
- Dashboard. Tickets per customer count wrong.
- The customer disappeared from the role when attempting to delete a role
- Limited to 500 characters in work history
Integrations
- QB online export only shows 'Check if customer exists' error
- Export to QB online: category without service error
- API. Exception Message "An error occurred while executing the command definition"
- Error in API response
- Datashield report sent in wrong time
- Backup client sessions are missing.
- Online backup extend button not toggling from left to down
- Data shield. No indication when pressing ‘Save’ button
General
- Application doesn't work in Internet Explorer 9+ browsers (after login)
- Date range looks ban in history page
- Error when click Save without changing (setting area)
- Spanish translation fix
