Optimize and track the impact of AI Copilot and IT Autopilot with key insights into performance, AI-driven actions, and knowledge enhancements. See how AI is solving tickets over time, refine its knowledge by expanding KBAs, and boost its capabilities by assigning agents to end users and syncing key integrations. From optimization status to actionable insights, everything you need to enhance support for your team and end users is in one place.
Note: Full admin permissions are needed to access the AI Center.
From insight to fleet-wide fix
When Copilot detects a recurring issue across multiple devices, it doesn't stop at flagging the trend — it can generate the script to fix it everywhere at once. Instead of a 15-minute remote session per device, you get one script you can review, approve, and deploy across the affected fleet.
Example: Copilot detects a recurring power-settings misconfiguration across multiple laptops and generates a PowerShell script to remediate it automatically, saving hours of repetitive remote sessions.
Overview tab
The Overview tab is your central hub for tracking the impact of AI Copilot and IT Autopilot on your team's efficiency and your end users' joy. For more info, see AI Center: Overview tab
Actionable insights
Uncover insights generated from recurring trends, including suggested knowledge base articles to address common issues and scripts to automate future resolutions.For more info, see AI Center: Actionable insights
Custom instructions
Teach IT Autopilot about your organization and environment in the AI Center. Add company details, proprietary software, and internal terminology to improve accuracy and reduce user drop-off (users are more likely to stay engaged when their context is clearly understood). For more info, see AI Center: Custom instructions
AI optimization
Empower AI Copilot and IT Autopilot to better assist both you and your end users, ensuring they can reference a broader range of KBAs, perform key actions and streamline troubleshooting. For more info, see AI Center: AI optimization
IT Autopilot settings
IT Autopilot eases your team's workload by managing first-tier support across email, chat, Slack, Teams, and your Customer Portal. Configure how IT Autopilot works for each customer — from activation and general behavior to allowed actions, software installation options, and excluded email addresses. For more info, see:
