The Atera Dashboard is your main window, enabling you to see all important information that may require your attention, such as tickets, alerts, and more. You can customize the Dashboard to suit your needs.
Widget descriptions
Tickets status
See the number of Open, Pending, Due Today, and Overdue tickets.
Click the status pills to see filtered tickets on the Tickets page.
Note: The Tickets status tile cannot be resized or removed from the Dashboard.
Alerts status
See the number of Warning and Critical alerts.
Click the category pills to see filtered alerts on the Alerts page.
Note:
- The Alerts status tile cannot be resized or removed from the Dashboard.
- Alerts older than 12 months will not be displayed.
Alerts per site
See the number of open 'Information', 'Warning', and 'Critical' alerts per site.
Click a row to go to the Alerts tab within the Site page.
Note: Alerts older than 12 months will not be displayed.
Alerts per customer
See the number of open 'Information', 'Warning', and 'Critical' alerts per customer.
Click a row to go to the Alerts tab within the Customer page.
Note: Alerts older than 12 months will not be displayed.
Unassigned tickets
See tickets that aren't assigned to a technician.
Click the Assign dropdown menu to select a technician from the generated list.
Satisfaction
See how your users feel about your service. This rating is based on feedback from users who completed the satisfaction survey. Learn more
See how your customers feel about your service. This rating is based on feedback from customers who completed the satisfaction survey. Learn more
Dissatisfied customers
Track negative feedback from satisfaction surveys to identify areas for improvement in your service.
Product tickets
See tickets by ‘product’ (if specified in the ‘Product Family’ ticket field). Learn more
Availability monitoring
See online and offline devices by device type (Server, PC, Mac, Linux, SNMP, Generic, TCP, HTTP).
Click a status pill to see filtered devices on the Devices page.
Recent alerts
See your 6 most recent alerts.
Click the site name or device name to access the Site page or Device page, respectively.
Click the customer name or device name to access the Customer page or Device page, respectively.
Server status by alert category
See the number of alerts by server status category (Hardware, Disk, Availability, Performance, Exchange, General).
Hover over a date to see the number of alerts.
Click any of the bars to see server agents filtered by alert category on the Devices page.
Map overview
See where your sites are located.
See where your customers are located.
Hover over a marker to see more information about the site.
Hover over a marker to see more information about the customer.
Click a marker to go to the Site page.
Click a marker to go to the Customer page.
Ticket averages
See the average first response time, average close time, and average time entry duration for your tickets over the last week.
Ticket activity
See a bar graph showing the number of tickets opened and resolved over the past 7 days.
Hover over a date to see the number of tickets opened and/or resolved on that day.
Site tickets
See the number of tickets over the past 30 days.
Click a site to go to the Tickets tab within the Site page.
Customer tickets
See the number of tickets created over the past 30 days.
Click a customer to go to the Tickets tab within the Customer page.
Critical and overdue tickets
See the most recent 5 critical and overdue tickets.
Click any ticket to open it.
Edit the Dashboard
Hide widgets
Hover your cursor over any widget and click the X that appears (top right) to hide it.
Add widgets
By default, all widgets are displayed on the Dashboard. If a widget has been hidden, follow these steps to add it again.
1. Click the ellipses icon ().
2. Select the widgets you want to include.
Change widget size
Hover your cursor over the border of any widget and click and drag to resize it.
Change widget order
Hover your cursor over any widget's double ellipses icon (), click and hold, and drag it to your preferred location.
FAQ
Q: Is it possible to see devices on the Dashboard map?
A: The map will show only customers, based on the address.
Q: Is it possible to create customized widgets?
A: It is not possible to create customized widgets. Not yet...
Q: Why do some devices not appear under Remote Devices > Monitored Agents?
A: The section will display only the devices that have Availability Monitoring enabled.
Sorry about that. Can you tell us why?
Please note that submitting this form will create a ticket in an unmonitored queue, resulting in longer response times. Use this form exclusively for providing feedback on the article or product. For issues or questions about features discussed in this article, please contact our support team.
