An alert threshold profile controls which alerts you get about your devices. You can customize it to track performance, hardware health, security, Exchange activity, custom events, and more. Threshold items can be preset, custom, or script-based, and can include auto-healing scripts.
Overview
This Threshold profile page is divided into 3 sections:
1. Edit threshold: Assign the profile to specific sites or folders, or choose to save, clone, disable, or delete it.
1. Edit threshold: Assign the profile to specific customers or folders, or choose to save, clone, disable, or delete it.
2. Threshold items: View all monitored items and quickly edit threshold parameters or add new ones (preset, custom, or script-based). Hover over any item to edit or delete it.
3. Preset templates: Choose from preset threshold profiles tailored for personal Windows computers, Macs, Windows laptops, Windows servers, and Linux machines or servers.
Manage a threshold profile
You can use one threshold profile for all your users, or set individualized profiles per site.
You can use one threshold profile for all your customers, or set individualized profiles per customer.
Note: A basic default threshold profile (set with Atera presets) is automatically assigned to all newly installed agents.
Create a threshold profile
To create a new threshold profile:
1. Go to Admin > Monitoring and automation > Thresholds.
The Threshold profiles page appears.
2. Click New profile.
The Add Threshold Profile window appears.
3. Enter a profile name. Then click Save.
Your new threshold profile is created and the threshold profile page appears.
We recommend starting with one of the preset threshold profiles on the right. You can adjust any item or add your own from there.
4. When you're done adding and editing threshold items, click Save.
Note:
- Threshold profiles must be assigned it for them to take effect. For more info, see Assign a threshold profile to sites, folders, or agents
- Threshold profiles must be assigned it for them to take effect. For more info, see Assign a threshold profile to a customers, folders, or agents
Add a threshold item
Threshold items let you define what should be monitored and when alerts should be triggered. You can add preset items for common events, create custom ones for specific needs, or use script-based items for advanced monitoring.
To add a new threshold item:
1. In the top-right of the Threshold Items section, click New item.
The Threshold item window appears.
2. Click the Preset, Custom, or Script-based tab.
- Preset: Select the event and severity.
- Custom: Enter a name (optional), choose the category and severity, add any additional inputs, and attach up to 3 auto-healing scripts if needed.
- Script-based: Enter the alert title, select a monitoring script, choose the alert severity, threshold value type (number or text), operator, value, time period, and attach up to 3 auto-healing scripts if needed.
Note:
- The Preset tab lets you add alerts for common events, such as software installation, uninstallation, or failed login attempts.
- Some software programs won't generate any records when installed/uninstalled under Windows logs > Application (which is where Atera monitors these types of events). This means no alerts will be raised for those specific applications.
3. Click Add.
4. In the Edit threshold section, click Save to update the profile.
For more information, see:
Edit a threshold item
1. Hover over the threshold item and click the Edit icon that appears.
The Threshold Item window appears.
2. Edit it as needed. Then click Add.
Note: You can’t edit the category or alert severity of an existing threshold item — but you can always create a new one.
3. In the Edit threshold section, click Save to update the profile.
Edit a profile name
To edit a threshold profile name:
1. Click the name in the Edit Threshold section.
2. Enter the new name for the threshold profile.
3. Click the check icon () to confirm. Then click Save to update the profile.
Clone a threshold profile
Cloning a threshold profile is a quick way to reuse an existing setup without recreating each item from scratch. All threshold items will be copied over, except for any profile assignments, so please ensure the cloned profile is assigned as needed before saving it.
To clone a threshold profile:
1. Click Save dropdown menu in the Edit Threshold section. Then click Save as.
2. Enter the new profile name. Then click Apply.
Note: The profile name will be pre-filled with "[profile_name]-clone", which you can update if needed.
You will be redirected to the cloned profile to make any changes and assignments.
Assign a threshold profile
Threshold profiles let you monitor devices at the site, folder, or individual device level, giving you flexibility and control over how alerts are triggered. By default, every newly installed device gets the default threshold profile, but you can assign any other profile you've created instead. For more info, see Assign a threshold profile to sites, folders, or agents
Threshold profiles let you monitor devices at the customer, folder, or individual device level, giving you flexibility and control over how alerts are triggered. By default, every newly installed device gets the default threshold profile, but you can assign any other profile you've created instead. For more info, see Assign a threshold profile to a customers, folders, or agents
Customize alert settings
You can customize your alert settings, which include setting email addresses for receiving alerts, automatically creating support tickets from alerts, and setting sound alerts to notify you as soon as a new alert comes in. For more info, see:
