Merging tickets provides the ability to merge one or more tickets.
This is useful if, for example, you receive two or more support requests about the same issue from the same end-user.
In order to perform a merge follow the steps below:
|1. Choose a ticket from the list and click on the merge icon.|
|The Merge Tickets window displays|
|2. Search for the ticket you want to forward all the data to. (Enter the number without the hashtag)|
|3. Select the ticket and click Merge|
|Note: Ticket number 11481 is the main ticket, which will now include the info from ticket 11482.|