This FAQ explains how to activate, deploy, and manage Webroot Endpoint Protection through Atera, including billing details, supported platforms, DNS Protection, Security Awareness Training (SAT), and troubleshooting guidance.
General Overview
Q: What is Webroot and what does it do?
A: Webroot is a cloud-based antivirus and threat protection platform that safeguards endpoints in real time against viruses, ransomware, and malware. Through Atera, it also supports DNS Protection and Security Awareness Training (SAT) to enhance cybersecurity and user education.
Q: What platforms does Webroot support?
A: Webroot supports Windows and macOS.
Note: Installation through Atera’s console is only available for Windows; macOS installations require a manual .dmg file from the Webroot portal.
Q: Can Webroot be installed on servers?
A: Yes. Webroot Endpoint Protection supports both Windows servers and workstations—select the correct installer during setup.
Q: Is Webroot lightweight on system resources?
A: Yes. Webroot is designed to run efficiently with minimal CPU and memory usage, ensuring it doesn’t slow down your devices.
Activation and Installation
Q: How do I activate and install Webroot through Atera?
A:
Activate Webroot in the Atera App Center.
You’ll receive your Webroot keycode and setup instructions by email.
For Windows devices, install directly from the Atera Console or Devices tab.
For macOS, download the .dmg installer from the Webroot portal and install manually.
Q: Can Webroot be installed remotely on multiple devices?
A: Yes. You can deploy Webroot agents to multiple endpoints remotely using Atera’s bulk install or the Webroot management console.
Q: Is there a trial for Webroot?
A: No. Webroot does not currently offer a trial period. Billing begins once the agent is installed on any endpoint.
Billing and Licensing
Q: How is Webroot billed through Atera?
A: There are two billing models:
Active billing: Based on endpoints currently installed and not deactivated.
Activity billing: Based on the maximum endpoints that checked in during the last 30 days.
Charges are based on the highest number of active devices per cycle.
Q: Why am I billed for removed or uninstalled devices?
A: Simply uninstalling the agent is not enough. You must deactivate the device in the Webroot management console for it to be excluded from billing.
Q: What happens if a device is offline for a long time?
A: Devices inactive for 30+ days may automatically be excluded from billing, depending on your billing model.
Q: How do I stop billing for a device permanently?
A: Uninstall Webroot and deactivate the device in the Webroot console to remove it from future billing.
DNS Protection, Security Awareness Training, EDR, and MDR
Q: What is Webroot DNS Protection?
A: Webroot DNS Protection helps prevent users from visiting malicious, infected, or inappropriate websites by filtering and blocking risky web traffic at the DNS level.
You can enable DNS Protection from your Webroot Site → DNS Protection tab in the management console.
Q: How is DNS Protection billed?
A: DNS Protection is billed either per site/customer or based on activity, depending on your activation date and usage volume.
Q: What is Security Awareness Training (SAT)?
A: Webroot Security Awareness Training (SAT) is an educational tool designed to train end users to identify phishing attempts, follow security best practices, and maintain compliance.
Enable it from the Security Awareness Training tab in your Webroot console for each customer site.
Q: What is Webroot Endpoint Detection and Response (EDR)?
A: Webroot EDR extends endpoint protection with advanced detection, investigation, and remediation tools. It helps MSPs analyze suspicious behavior, review forensic details, and manually respond to threats for greater visibility and control.
Q: What is Webroot Managed Detection and Response (MDR)?
A: Webroot MDR provides 24/7 managed threat detection and response, operated by Webroot’s Security Operations Center (SOC). It continuously monitors, analyzes, and responds to cyber threats — combining AI-driven analytics with human expertise for hands-off protection.
Q: What’s the difference between EDR and MDR?
A:
EDR: Managed by the MSP; enables internal teams to detect and respond to threats directly.
MDR: Managed 24/7 by Webroot’s SOC; includes proactive threat hunting and automated response for MSPs that prefer a fully managed approach.
Q: How do I enable DNS Protection, SAT, EDR, or MDR?
A:
Log in to your Webroot Management Console.
Select your Site (Customer).
Navigate to the relevant module tab (DNS Protection, Security Awareness Training, or Endpoint Protection).
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Toggle Enable for each feature you wish to activate.
EDR requires Endpoint Protection to be active.
MDR can operate independently, even without EPP enabled.
Policy and Threat Management
Q: How do I manage Webroot policies for different customers or groups?
A: Create and assign custom policies per customer, group, or device type in the Webroot management console.
Q: Can I schedule scans in Webroot?
A: Yes. Configure automatic or manual scan schedules through the console.
Q: Can I exclude specific files or folders from scans?
A: Yes. Add file or folder exclusions in your Webroot policy settings to prevent unnecessary scanning.
Q: How do I handle false positives?
A: Whitelist legitimate files in the console and optionally submit them to Webroot for review.
Q: What happens when a threat is detected?
A: Webroot automatically quarantines or removes the threat, notifies you via alert, and allows remote remediation through the console.
Q: Does Webroot offer real-time alerts?
A: Yes. You’ll receive instant alerts for detected threats and policy violations via the console or email notifications.
Q: Does Webroot protect against ransomware?
A: Yes. Webroot includes real-time ransomware protection, preventing file encryption and data loss.
Q: Can I use Webroot with other antivirus software?
A: It’s not recommended. Uninstall other antivirus software first to avoid performance and compatibility issues.
Reporting and Monitoring
Q: How do I generate reports on Webroot activity and threats?
A: Use the Webroot console to view or export reports detailing detections, scan results, and compliance data.
Q: Can I view historical threat data and trends?
A: Yes. The console provides trend analytics and historical threat data across all managed devices.
Q: How do I check the protection status of all devices?
A: The Webroot dashboard provides an overview of device health, threats, and security compliance at a glance.
Q: Can Webroot integrate with other platforms or tools?
A: Yes. Webroot integrates directly with Atera and provides APIs for additional third-party integrations.
Device and Account Management
Q: How do I uninstall Webroot completely?
A:
Uninstall via Windows Control Panel or Mac Applications.
Deactivate the device in the Webroot console.
(Optional) Remove leftover files or registry entries if needed.
Q: How do I migrate an existing Webroot account into Atera?
A: Contact Atera Support with your key codes and account details. They’ll assist with the migration and link your Webroot account to Atera for billing and integration.
Q: What should I do if I see pop-ups asking for Webroot keycodes?
A: This usually means a keycode mismatch or expiration. Verify the correct keycode and remove outdated entries in the Webroot console.
Q: How do I reset a forgotten Webroot console password?
A: Click “Forgot Password” on the console login page and follow the email reset instructions.
Q: How do I reset or change the Webroot keycode on an endpoint?
A: Reinstall Webroot using the new keycode, or update it via the SecureAnywhere interface on the endpoint.
Q: What happens if a device is stolen or lost?
A: You can remotely deactivate the endpoint in the Webroot console to revoke protection and remove it from billing.
Advanced Features and Integrations
Q: Does Webroot offer remote remediation tools?
A: Yes. Admins can remotely quarantine, delete, or restore infected files from the console.
Q: Does Webroot support web filtering or content control?
A: Yes. The DNS Protection module blocks unsafe or restricted sites as defined in your policies.
Q: Does Webroot support mobile devices?
A: Yes. Mobile protection for Android and iOS is available, though it may require separate licensing.
Q: Can Webroot work with EDR (Endpoint Detection & Response) tools?
A: Webroot can coexist with certain EDR solutions, but compatibility testing is recommended to prevent conflicts.
Q: Does Webroot support multi-tenant management for MSPs?
A: Yes. MSPs can manage multiple customer environments from one unified dashboard.
Q: How do I configure email alerts?
A: Set up custom email notifications for threats, policy changes, or device issues in the console’s alert settings.
Updates and Maintenance
Q: How are Webroot agents updated?
A: Agents auto-update in the background. You can also manually trigger updates via the console.
Q: How do I renew or add licenses?
A: Purchase or renew licenses directly from your Webroot dashboard.
Q: Can I automate Webroot installation for new devices?
A: Yes. Use Atera automation scripts, group policies, or deployment tools to auto-install Webroot agents.
Support and Assistance
Q: Who provides technical support for Webroot?
A:
Atera Support: Handles billing, installation, and integration issues.
Webroot Support: Handles console operation, advanced troubleshooting, and product-related issues.
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