Acronis Cyber Protect – Atera Support

Any business can be at risk of losing important data. Lost data leads to costly downtime, customer dissatisfaction, regulatory fines, and lost revenue. Acronis Cyber Protect delivers data protection that meets today’s demands. It keeps your business running, protecting any workload, scaling without limits, and saving you money. You can also bring your own cloud storage to Acronis

Note: To deploy Acronis to your end-user devices, check out Install Acronis via Atera

For pricing information, see Atera Subscription Information

This article describes:

Acronis products
Activating Acronis
Managing Acronis
Deleting an Acronis account, backups or devices

Acronis Products

Acronis' main product is Acronis Cyber Protect Cloud Backup. Also available is Acronis Cyber Local Backup. Additionally, you can purchase various Advanced Protection add-on features to customize and strengthen your offerings even further (see Acronis pricing info)

Acronis Cyber Protect Cloud Backup

Easy-to-manage, reliable, infrastructure-free cloud backup — Acronis Cyber Backup is a backup as a service solution (BaaS) that delivers advanced enterprise-grade cyber protection.

Acronis Cyber Local Backup

Local backup, or on-premises backup, refers to the process of backing up your system, applications, and data to a local device that is located on-site, close to the data source.

The pros and cons of cloud vs. local backup

In addition to the Acronis Cyber Protect Cloud (and Local Backup) products, you can purchase the following Advanced Protection add-on features:

Advanced Backup for Server, Virtual Machine (VM), Workstation, or Hosting Server

Strengthen your data protection services by ensuring clients never lose data, even between scheduled backups. Extend backup capabilities to SAP HANA, Oracle DB, and application clusters. You can also gain visibility for the protection status of all data across your clients’ infrastructure.

Continuous data protection
Data protection map
Scheduled backup reports

Learn more about Advanced Backup

Advanced Security

Enhance your security services with integrated cyber protection that includes full-stack anti-malware. Increase your detection rate and responsiveness to the latest cyberthreats. Extend cyber protection to web browsing, backed-up data, the recovery process, and exploit prevention. Enable investigations by capturing forensic data in backups.

Full stack anti-malware
URL filtering
Exploit prevention

Learn more about Advanced Security

Advanced Disaster Recovery for Hosted Storage, Computer Point (CP), Public IP, or Hybrid Storage
Get clients back to business in mere minutes when disaster strikes by spinning up their systems in the Acronis Cloud and restoring them anywhere, ensuring immediate data availability. Make disaster recovery painless and increase efficiency with orchestration, runbooks, and automatic failover.

Disaster recovery orchestration
Production failover
Site-to-site VPN

Learn more about Advanced Disaster Recovery

Get Started with Acronis

Note: Only an Admin can activate Acronis.

To activate Acronis in Atera:

1. From the sidebar, click Add-ons > Acronis. The Acronis page appears.

2. Click Get started. The Activate Acronis window appears.

3. Enter your email address and click Activate.
Note: You get a 30-day free trial on each of your customers. You will only be charged if you stay on, after each trial period ends, or if you change from trial to production mode within Acronis. If you switch the mode from trial to production in the middle of a month, the entire month will be included in the monthly service usage report. Once a customer tenant is switched to production (this happens automatically after 1 full month of trial), it cannot go back to trial.

An activation email is sent to your inbox. The email contains your new login credentials.

4. Click Activate account. You will be redirected to Acronis activation page.

5. When prompted, create and confirm your password. Then click Next.

Once activated, you can access the Acronis management platform from within Atera.

Manage Acronis

To manage Acronis:

1. From the sidebar, click Add-ons > Acronis. The Acronis page appears.

7. Click Manage account.

You will be redirected to https://cloud.acronis.com/login

8. Sign in. The Acronis dashboard appears.

You can begin adding and managing your clients' security and backup on Acronis. For Acronis platform user guidance and setup information, please visit Acronis support

Note: Acronis-related alerts will appear within the Acronis Dashboard. Learn more about Acronis alerts

Delete your Acronis Account, Backups, or Devices

This section describes:

Deleting your Acronis account
Deleting your Acronis backups
Note: When a backup is deleted, all of its data is permanently erased. Deleted data cannot be recovered.
Deleting your Acronis devices
Note: Deleting a device does not necessarily mean the backups will be deleted. To avoid unforeseen charges, make sure the backups have been deleted first, before deleting the device to which they belong.

To delete your Acronis account:

1. From the sidebar, click Add-ons > Acronis. The Acronis page appears.

2. Click the menu icon, on the upper-right corner of the page.

3. Click Delete account. A confirmation window appears.

4. Type "DELETE" in the confirmation field.

5. Click Delete.

To delete backups of a machine:

1. From the sidebar, click Add-ons > Acronis. The Acronis page appears.

2. Click Manage account.

You will be redirected to https://cloud.acronis.com/login

3. Sign in.
Note: Log in using the ATR-XXXXXXX account you received during the initial activation in order to check/delete your Acronis usage.

The Acronis dashboard appears.

4. On the Backup Storage tab, select the location from which you want to delete the backups.

5. Select a group and do one of the following:

To delete a single backup, click Show backups, select the backup to delete, and then click the icon > Delete.
To delete the selected group, click Delete.