Atera and Acronis

Any business can be at risk of losing important data. Lost data leads to costly downtime, customer dissatisfaction, regulatory fines, and lost revenue. Acronis Cyber Protect delivers data protection that meets today’s demands. It keeps your business running, protecting any workload, scaling without limits, and saving you money. You can also bring your own cloud storage to Acronis

For billing information, see Atera Subscription Information

To sync your Atera customers to Acronis, see Atera's App Center

To deploy Acronis to your end-user devices, check out Install Acronis via Atera

Acronis products and plans

Acronis' main products are Acronis Cyber Protect Cloud Backup and Acronis Cyber Protect Local Backup. Pricing information can be found in the App Center and on our Pricing page

Acronis Cyber Protect Cloud and Local Backup

Easy-to-manage, reliable, infrastructure-free cloud backup — Acronis Cyber Protect is a backup-as-a-service solution (BaaS) that delivers advanced enterprise-grade cyber protection. Local backup, or on-premises backup, refers to the process of backing up your system, applications, and data to a local device that is located on-site close to the data source. 

For more information, see Cloud backup vs Local Backup

In addition to the Acronis Cyber Protect products, you can purchase the following Advanced Protection add-on features:

• Advanced Backup - Server
• Advanced Backup - Virtual Machine (VM)
• Advanced Backup - Workstation
• Advanced Backup - Hosting Server
• Advanced Security
• Advanced Disaster Recovery - Acronis Hosted Storage
• Advanced Disaster Recovery - Hybrid Storage
• Advanced Disaster Recovery - Acronis Hosted Compute point
• Advanced Disaster Recovery - Acronis Hosted Public IP Address
• Advanced Management Pack

Advanced Backup for Server, VM, Workstation, or Hosting Server 

Strengthen your data protection services by ensuring clients never lose data, even between scheduled backups. Extend backup capabilities to SAP HANA, Oracle DB, and application clusters. You can also gain visibility for the protection status of all data across your clients’ infrastructure.

• Continuous data protection
• Data protection map
• Scheduled backup reports

For more information, see Advanced Backup

Advanced Security

Enhance your security services with integrated cyber protection that includes full-stack anti-malware. Increase your detection rate and responsiveness to the latest cyber threats. Extend cyber protection to web browsing, backed-up data, the recovery process, and exploit prevention. Enable investigations by capturing forensic data in backups.

• Full stack anti-malware
• URL filtering
• Exploit prevention

For more information, see Advanced Security

Advanced Disaster Recovery for Hosted Storage, Compute Point (CP), Public IP, or Hybrid Storage
Get clients back to business in mere minutes when disaster strikes by spinning up their systems in the Acronis Cloud and restoring them anywhere, ensuring immediate data availability. Make disaster recovery painless and increase efficiency with orchestration, runbooks, and automatic failover.

• Disaster recovery orchestration
• Production failover
• Site-to-site VPN

For more information, see Advanced Disaster Recovery

Acronis pricing plans

When configuring your customer tenants, you have two pricing plans to select from; a per-workload plan or a per-gigabyte (GB) plan.

• The per-GB plan is based on the total cloud and local storage used. There is no limit on the number of devices you can protect. 
• The per-workload plan is based on the total number of workloads (physical servers, workstations, virtual machines, etc), as well as native cloud storage used.

Note: You can choose only one plan per customer.

Activate Acronis

Notes

• Admin permissions are required to activate Acronis.
• Acronis is available to Atera trial users and paid subscribers.

To activate Acronis:

1. From App Center (on the sidebar), select Acronis.

The Acronis page appears. 

2. Click Get started. The Activate Acronis window appears.

3. Enter your email address. Then click Activate.
Note: You get a 30-day free trial for each of your customers. You will only be charged if you stay on after each trial period ends, or if you change from trial to production mode within Acronis. If you switch the mode from trial to production in the middle of a month, the entire month will be included in the monthly service usage report. Once a customer tenant is switched to production (this happens automatically after 1 full month of trial), it cannot go back to trial.

An activation email is sent to your inbox. The email contains your new login credentials. 

4. Click Activate account. You will be redirected to Acronis activation page.

5. When prompted, create and confirm your password. Then click Next.

Once activated, you can access the Acronis management platform from within Atera.

Delete Acronis

Delete an Acronis account

To delete your Acronis account:

1. From App Center (on the sidebar), select Acronis.

The Acronis page appears.

2. Click the menu icon (). Then click Delete account.

A confirmation window appears.

3. Type "DELETE" in the confirmation field. Then click Delete.

Delete an Acronis backup

When a backup is deleted, all of its data is permanently erased. Deleted data cannot be recovered.

To delete backups of a machine:

1. Log in to the Acronis portal 
Note: Log in using the ATR-XXXXXXX account you received during the initial activation in order to check/delete your Acronis usage.

The Acronis dashboard appears.

2. On the Backup Storage tab, select the location from which you want to delete the backups.

3. Select a group and do one of the following:

• To delete a single backup, click Show backups, select the backup to delete, and then click the icon > Delete.
  
  
  
• To delete the selected group, click Delete.
  

4. Confirm your decision. 

For more methods on deleting Acronis backups, please see Deleting backups

Delete an Acronis device

Deleting a device does not necessarily mean the backups will be deleted. To avoid unforeseen charges, make sure the backups have been deleted first, before deleting the device to which they belong.

To delete a device:

1. Log in to the Acronis portal 
Note: Log in using the ATR-XXXXXXX account you received during the initial activation in order to check/delete your Acronis usage.

The Acronis dashboard appears.

2. Go to Devices > All Devices.

3. Select the device you want to delete (the device whose backups you previously deleted).

4. Click Delete.

For more information or for help navigating or troubleshooting the Acronis platform, please contact Acronis support