Any business can be at risk of losing important data. Lost data leads to costly downtime, customer dissatisfaction, regulatory fines, and lost revenue. Acronis Cyber Protect delivers data protection that meets today’s demands. It keeps your business running, protecting any workload, scaling without limits, and saving you money.

Note: Acronis is available to Atera trial users and paid subscribers.

Acronis products and plans

Acronis products

Acronis offers a wide range of products within the following categories:

• Backups
• Advanced backups
• Advanced security
• Data-loss prevention
• Email security
• Management and automation
• Disaster recovery
• File sync and share
• Physical data shipping
• Cyber infrastructure

Note: You can also bring your own cloud storage to Acronis

To explore the full list of products, along with their descriptions and pricing, see the Acronis page in  Atera's App Center

Acronis plans

When configuring your sites in Acronis, select from a per-workload plan or a per-gigabyte (GB) plan.

When configuring your customers in Acronis, select from a per-workload plan or a per-gigabyte (GB) plan.

• The per-GB plan is based on the total cloud and local storage used. There is no limit on the number of devices you can protect.
• The per-workload plan is based on the total number of workloads (physical servers, workstations, virtual machines, etc), as well as native cloud storage used.

Note: You can choose only one plan per site.

Note: You can choose only one plan per customer.

Activate Acronis

Once you activate Acronis, you'll be able to sync your Atera sites and deploy the Acronis agent to your devices. For more info, see Atera's App Center

Once you activate Acronis, you'll be able to sync your Atera customers and deploy the Acronis agent to your devices. For more info, see Atera's App Center

Note:

• Full admin access is required to activate Acronis.
• Each site created in Acronis is eligible for a free, 30-day trial. After the free trial — or if you manually switch to production mode within Acronis — you will be charged for any service or product purchased from Acronis.
• Each customer created in Acronis is eligible for a free, 30-day trial. After the free trial — or if you manually switch to production mode within Acronis — you will be charged for any service or product purchased from Acronis.
  • If you switch the mode from trial to production in the middle of a month, the entire month will be included in the monthly service usage report.
    • Once a site is switched to production, it cannot revert to trial mode.
    • Once a customer is switched to production, it cannot revert to trial mode.

To activate Acronis:

1. From App Center (on the sidebar), select Acronis.

The Acronis page appears. 

2. Click Get started. The Activate Acronis window appears.

3. Enter your email address. Then click Activate.

An activation email is sent to your inbox. The email contains your new login credentials. 

4. Click Activate account. You will be redirected to Acronis activation page.

5. When prompted, create and confirm your password. Then click Next.

Once activated, you can access the Acronis management platform from within Atera.

Delete account, backups, or devices

Delete Acronis account

Before deleting your Acronis account, first delete any backups, followed by your devices. Otherwise, your devices might retain the Acronis agent — even after you've deleted the account — which may result in additional, unforeseen charges.

To delete your Acronis account:

1. From App Center (on the sidebar), select Acronis.

The Acronis page appears.

2. Click the menu icon (). Then click Delete account.

A confirmation window appears.

3. Type "DELETE" in the confirmation field. Then click Delete.

Delete Acronis backup

When a backup is deleted, all of its data is permanently erased.

Note: Deleted data cannot be recovered.

To delete Acronis device backups:

1. Log in to the Acronis portal

2. From the Backup Storage tab, select the location from which you want to delete the backups.

3. Select a group and do one of the following:

• Delete a single backup: Click Show backups, select the backup to delete, and then click the icon > Delete.
  
  
  
• Delete the selected group: Click Delete.
  

4. Confirm your decision. 

For more information on deleting backups in Acronis, please see Deleting backups

Delete Acronis device

Deleting a device does not necessarily mean the backups will be deleted. To avoid unforeseen charges, make sure the backups have been deleted first, before deleting the device to which they belong.

To delete a device:

1. Log in to the Acronis portal 

2. Go to Devices > All Devices.

3. Select the device you want to delete (the device whose backups you previously deleted).

4. Click Delete.

For more information or for help navigating or troubleshooting the Acronis platform, please contact Acronis support

Acronis billing information

Atera offers two subscription models, unified and non-unified.

• Unified subscription: View a single invoice that includes all activated App Center apps.
• Non-unified subscription: View separate invoices for each activated App Center app.

Note: The unified subscription model is currently available for credit-card-paying customers who purchased Atera after July 12, 2023.

Both models provide a breakdown of app usage, per site.

Both models provide a breakdown of app usage, per customer.

View unified subscription invoice

To view Acronis usage per site:

To view Acronis usage per customer:

1. Go to Admin > My account > Subscription.

The Subscription page appears.

2. From the Invoices tab, click Invoice breakdown to view the App Center invoice.

The Invoice breakdown slide-out appears.

3. Click Download CSV.

The invoice breakdown will download as a CSV file. The first tab shows the total usage for each app. Each additional tab is organized by app, showing the usage per site.

The invoice breakdown will download as a CSV file. The first tab shows the total usage for each app. Each additional tab is organized by app, showing the usage per customer.

View non-unified subscription invoice

To view Acronis usage per site:

To view Acronis usage per customer:

1. Go to Admin > My account > Subscription.

The Subscription invoices page appears.

2. From the Invoices tab, click the download icon () to download a CSV file.

The invoice breakdown displays the usage per site.

The invoice breakdown displays the usage per customer.

For more information, see Atera Subscription Information