Help CenterThe Atera agent is the foundation of the Atera monitoring system and needs to be installed on all computers and servers you wish to monitor. The agent monitors the availability, performance, and health of the computer/server at regular intervals and securely communicates back to the cloud. This enables Atera to send you alerts when a critical system or resource is down, degraded, or has reached a predefined threshold parameter.
The reporting intervals are based on extensive big data analysis, ensuring optimal notification timing. The Atera agent has very low overhead usage, meaning it can run comfortably on minimum specification machines, and automatically updates itself whenever a new version is released. There is no limit or cost to the number of agents that can be installed.
This article covers:
Prerequisites
Atera agents can be installed on Windows devices, Windows Servers, macOS devices, and Linux devices — provided the OS version is supported by their respective vendors. While the agent may work on older OS versions, Atera does not guarantee it — nor provide any support, bug fixes, or security patches for devices running those versions.
Supported Windows versions
Workstations: Windows 8.1, Windows 10, Windows 11
Server: Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019, Windows Server 2022
Additional requirement: Microsoft .NET Framework 4.5 and above
Supported macOS versions
macOS 11 (Big Sur), macOS 12 (Monterey), macOS 13 (Ventura)
Supported Linux distributions
- Debian 11 (and above)
- Ubuntu 18 (and above)
Additional requirements:
Your Linux device must have the following installed and enabled before you can use the Atera agent:
- Sudo
- LSHW
- .Net runtime 6 (this will be installed by the agent)
See more info on Atera's Linux agent
Notes:
- Installing an agent is only available to Admin users.
- If you’re using macOS Big Sur with an M1 processor, you need to install Rosetta (a dynamic binary translator developed by Apple) before installing any agents. For more info, see Install an Agent on a Mac OS Device
- If you're installing the Atera agent via Microsoft Intune or in a Citrix environment, this may create duplicate devices in your console as each environment re-deploys the software after a certain period.
Install the Atera Agent
Agent Installation Types
- Single-agent installation: Used to install an agent on a single customer device, in a non-domain environment.
- Multiple agent installation (using Group Policy): Used to automatically install agents on multiple customer devices in a domain environment.
- Single-agent installation: Used to install an agent on a single site device, in a non-domain environment.
- Multiple agent installation (using Group Policy): Used to automatically install agents on multiple site devices in a domain environment.
- Downloading and running the agent installer .msi package
- Locally installing the agent via the Command Prompt
You will receive a notification (in the Notification Center) each time an agent is installed on any of your customers' devices.
You will receive a notification (in the Notification Center) each time an agent is installed on any of your sites' devices.
Agent Installation Instructions
- Install an agent on a Windows OS device
- Install an agent via the Command Prompt
- Install an agent on a Mac OS device
- Install an agent on a Linux device
- Install an Atera agent via the customer's page
- Install an Atera agent via the site's page
Troubleshooting
If you experience any trouble with agent installation or stability, see:
Dragos Tulbure