Help CenterThe following new features and improvements appear in this version:
Automations On Install: We've added a new checkbox, giving you the option to automatically run an IT automation profile on newly installed agents. Learn about IT automations
Automated Scripting: Now you can add multiple scripts to an IT automation profile. Learn more
Mobile App: Now you can start/stop the ticket timer on your mobile, to easily keep track of time worked. Plus, we've added a 'New Ticket Created' notification option to mobile app notifications. Get our mobile app
Tickets Filter: We've added a new 'Activity Status' ticket filter, so you can sort tickets by Activity Status such as Unread, Read, Awaiting customer response, and Awaiting technician response. Learn more about ticket filtering
Ticket Automation: We've added a new ticket automation rule based on a ticket's 'Activity Status', enabling you to set various automated actions based on the status. Some examples include sending out an automated email to a customer that hasn't responded to a previous message, or to a technician that hasn't responded to your customer. Learn about Ticket Automation Rules
Deutsches Atera: There’s now a German version of Atera for all our German-speaking customers! It will appear as the default language in applicable regions of the world, but can easily be changed. Learn more
Constant Updates: Now there are more frequent updates to Software, Hardware and Disks information in the Agent Console.
Deleted Tickets: We've added a 'Deleted' status to ticket filtering, enabling retrieval of deleted tickets. Learn more about ticket filtering
We've fixed the following bugs:
(25418) Fixed a bug causing the most recently used credit card to be charged instead of the desired one.
(25445) Fixed a bug causing errors when using Quick Reply Templates within a ticket.
(25446) Fixed a bug preventing referral discounts after upgrading to a yearly plan.
(25459) Fixed a bug causing issues with ticket selection after updating the list order.
(25473) Fixed a bug causing errors when saving changes to a Quick Reply Template.
(25477) Fixed a bug causing errors when adding a Quick Reply Template to a ticket.
(25486) Fixed a bug causing duplication of tickets when editing ticket data.
(25617) Fixed a bug preventing display of the Manage menu on devices at the bottom of the page.
(25655) Fixed a bug causing errors with the customer's address format.
(25672) Fixed a bug preventing display of items at the bottom of the Quick Reply Templates list.
(25686) Fixed a bug causing failure of 'Top Historical Alerts' to load, when there are no current alerts.
(25762) Fixed a bug causing scheduled tickets to lack SLAs.
(25823) Fixed a bug preventing updates to address details, within Webroot activation.
Ilana Wolf