Help CenterThe following new features and improvements appear in this version:
AnyDesk to Mac: Now you can remotely access Mac (in addition to Windows) OS devices from your PC, using AnyDesk, so you can support ALL your devices! Learn more
Easy Dashboard: We've added explanatory tooltips to all the Dashboard widgets, for crystal clarity. Check it out! Learn more about the Dashboard
Quicker Status: A device's 'Online' status now appears a whole lot quicker, when the device is turned on or rebooted. Goodbye lag time! We won't miss you.
Scheduled Reports: We've cleared up some confusion by setting the reporting 'Time Period' as absolute from the day the scheduled report is triggered (previously it was relative, calculated from when the report was accessed). Learn about report scheduling
Expanded Activity Log: Now viewing of passwords in the customer 'Password Manager' is recorded in the Activity Log. Learn more about the Activity Log
We've fixed the following bugs:
(30139) Fixed a bug affecting Webroot activation.
(30153) Fixed a bug duplicating end-user email responses when responding to scheduled tickets.
(30276) Fixed a bug affecting the default price of add-ons.
(30284) Fixed a bug affecting the technician profile picture and overriding the dashboard logo when uploading a Helpdesk Agent Icon.
(30302) Fixed a bug affecting syncing of rates when integrating with QuickBooks Online.
(30308) Fixed a bug causing warning alerts to trigger email notifications when setting is disabled.
(30407) Fixed a bug affecting Boolean conditioning for Ticket Automation Rules.
(30594) Fixed a bug causing latency issues with the 'State' dropdown list when creating a new customer.
(30629) Fixed a bug preventing filtering of the Opportunities tab in Network Discovery.
(30679) Fixed a bug redirecting calendar-added ticket links to the Atera dashboard as opposed to the ticket itself.
(30709) Fixed a bug displaying legacy backup features in the Atera dashboard.
Ilana Wolf