Release Notes September 2021

We've released the following new features and improvements:

Calendar Integration: Now you can schedule, view, and manage ticket-related calendar events right in tickets—with our new Microsoft 365 integration! Learn more

Atera API: Now you can add new Generic, TCP, HTTP, and SNMP* devices via the Atera API. Learn more about the API

*Linux-based device OIDs are automatically added (learn more). Additional OIDs cannot yet be added via the API, however this feature is coming soon!

Patch, Search & Deploy Report: Now you can generate a report that displays ALL patches, for the purposes of easily installing missing patches right from the report. Learn more

Mobile App: Update your app now to check out the new features and improvements including

• Redesigned alerts which include the snooze and resolve functions as well as the customer’s name
• The associated agent is now visible (where applicable) in tickets
• Bug fixes
• Plus, preparation for a switchover to Auth0 biometric login authentication (coming soon!)

Ticket Tag Automations (a Power subscriber exclusive): Now you can set automations based on auto ticket tags. This feature is being made available for a limited time (3 weeks) to Pro and Growth subscribers, to play with and explore. Learn more

We've fixed the following bugs:

(29734) Fixed a bug preventing software bundles from updating.

(30706) New UI: Fixed a bug affecting Overdue, Warning, and Critical alert Dashboard tiles.

(31480) Fixed a bug affecting logo size and clarity when generating reports.

(31834) New UI: Fixed a bug affecting bulk alert deletion and the subsequent updating of alerts.

(32205) New UI: Fixed a bug returning a blank page when searching for articles in the Knowledge Base.

(32236) New UI: Fixed a bug related to translation issues.

(32375) Fixed a bug affecting time period consistency when generating Customer Periodic reports.

(32387) New UI: Fixed a bug affecting the running of scripts when managing a device from the Devices page.

(32388) New UI: Fixed a bug preventing the editing of tickets en masse.

(32391) New UI: Fixed a bug affecting patch exclusion when managing a device from the Devices page.

(32402) New UI: Fixed a bug preventing the deletion of alerts en masse.

(32403, 32678, 32700) New UI: Fixed bugs affecting billable time entries for tickets.

(32429) Fixed a bug preventing installation of Microsoft Office 2019 ProPlus 2019.1808.

(32430) Fixed a bug preventing the Unassigned Tickets widget from updating on the Dashboard.

(32434) Fixed a bug affecting the scheduling of Timesheet Reports with the time period set to “Last Month”.

(32436) Fixed a bug affecting consistency when importing the Auditor Report to Excel.

(32443, 32445) New UI: Fixed bugs affecting the Refer-a-Friend menu item.

(32447) New UI: Fixed a bug affecting spacing when filtering by a long name on the Tickets page.

(32453) Fixed a translation key error for input fields in the Software Installation window.

(32516) Fixed a bug preventing chat initiation when managing an alert.

(32517) New UI: Fixed a bug affecting usability for both the mobile app and browser.

(32537) Fixed a bug affecting scrolling on the Customers page.

(32553) Fixed a bug affecting button layout when reducing screen size on the Devices page.

(32554) Fixed a bug preventing scrolling through filters on the Devices page.

(32579) Fixed a bug affecting database initialization on Mac agents.

(32677) New UI: Fixed a bug affecting the filtering of checkbox-type custom fields.

(32681) New UI: Fixed a bug preventing the filtering of devices by operating system (or OS version).

(32686) Fixed a bug moving the street number to the end of the address after clicking 'See in map’ and saving the address.

(32701) Fixed a bug affecting the filtering of devices by ‘Memory’ in the Advanced Filters on the Devices page.

(32702) New UI: Fixed a bug affecting the selection of auto-complete suggestions in the Advanced Filters.