Help CenterWe've released the following new features and improvements:
Automatic Invoice Status: We’ve automated status updates to keep your billing flowing smoothly! Now, invoice ‘Status’ is automatically updated based on activities such as invoice sent or exported, so you can enjoy updated invoices, with zero effort. The status can be viewed both on the invoice itself and the Invoices list (on the Billing page). Learn more
Network Discovery Alerts: Never miss another change to your customers' networks! Now, you can set up alerts on Network Discovery scans to stay informed of events such as newly-detected, unmonitored workstations/servers and SNMP devices, as well as scanning agents that have gone offline or whose IP address has changed. Learn more
Network Discovery Additions: We've made some small but sweet additions! Now, you can select the specific SNMP device type before monitoring the device. Plus, the unmonitored device icon on the dashboard now links to the scan results. Learn more
AnyDesk Remote Access: Alright! The latest AnyDesk version includes the top-requested, remote Ctrl+Alt+Del feature—enabling access to the Lock, Switch user, Sign out, Change password, and Task manager functions. To enjoy this new feature, upgrade to the latest version
We've fixed the following bugs:
(37520) Fixed a Patch & Automation Feedback report bug affecting data display.
(38095) Fixed a bug affecting license permissions when activating the chat.
(38475) Fixed a bug displaying the incorrect Office version in the agent console.
(38534) Fixed a bug preventing technician role display when managing permissions.
(38652 & 39527) Fixed bugs affecting ticket attachment display.
(38652 & 39572) Fixed bugs preventing ticket creation for domain clients.
(38825 & 40079) Fixed bugs preventing Azure AD contact sync.
(39377) Fixed a bug affecting agent management within the agent console.
(39778) Fixed a bug preventing Acronis account deletion.
(39381) Fixed a bug affecting display of Custom Fields Filters on the Tickets page.
(39382 & 39802) BETA: Fixed bugs displaying Resolved and Closed tickets as Open.
(39384) Fixed a bug preventing Online Backup display within the Add-ons tab.
(39387) Fixed a bug affecting customer name and logo display when exporting the Auditor and Timesheet reports to PDF.
(39412) Fixed a Network Discovery bug displaying manually added SNMP devices within the Workstation/Servers tab (and as 'non-monitored').
(39573) Fixed a bug affecting the number of available Bitdefender seats.
(39653) Fixed a bug preventing customer deletion.
(39763) Fixed a bug affecting Metric graph display for Mac agents within the agent console.
(39777, 40141, & 40237) Fixed bugs preventing Acronis activation.
(39783) Fixed a Network Discovery bug preventing agent installation.
(39797) Fixed a bug preventing editing of time entry descriptions.
(39845) Fixed a Network Discovery bug preventing export to XLS.
(39902 & 40011) Fixed bugs affecting migration of Bitdefender accounts to Atera.
(40045) Fixed a bug allowing technicians with restricted permissions to change the remote login tool for all customers.
(40080) Fixed a bug preventing ticket display when filtering by Views.
(40124) Fixed a bug preventing ticket status change (reopening of ticket) when a customer responds to a Resolved or Closed ticket.
(40250) Fixed a bug preventing setting of Ticket Status field value as defined within Ticket Automation Rules.
(40639) Fixed a bug preventing chat initialization.
(40822 & 40823) Fixed a Network Discovery bug causing scans to fail.
Julian Kudo