Help CenterWe've released the following new features and improvements:
Network Discovery Security Scans: Now, you can scan the entire network for open ports and get notifications for potential Common Vulnerabilities and Exposures (CVE) associated with each port and its version. This will:
- Ensure airtight security: Reduce the entire attack surface of your networks by eliminating unnecessary open ports. On top of that, the port scan allows you to test IDS (intrusive detection system) functioning against network scans.
- Improve your experience: Get port information from all your networks automatically and continuously, all in one place!
Network Discovery Scan Scheduling: Now, you can schedule scans for your networks to run on a daily, weekly, and/or monthly basis, as well as set the port ranges. Learn more
Customer Portal Tab Icon: Now, you can personalize your Customer Portal browser tab (favicon) with your company logo for greater visibility and recognition. Learn more
Thank you Philip Lewis for the suggestion!
Add HTML Code to Email Templates:
It's back! Once again, you can use HTML customizations in your email templates! Learn more
Thank you Cesar Gonzalez for the suggestion!
Patch & Automation Feedback Report: Now, you can see Windows updates under OS Patch Management in the Patch & Automation Feedback report. Learn more
We've fixed the following bugs:
RMM
44078: Fixed an issue where in certain instances, tasks were displayed as completed within the Patch Management Feedback report, while the automated email stated the task had failed.
44700: Fixed an issue preventing the local removal of certain scripts after they were run.
44807: Fixed an issue causing incorrect RAID disk temperature alerts.
45384: Fixed an issue where in some instances, newly added SNMP devices remained offline.
45426: Fixed an issue preventing IT Automation Profiles from updating after adding excluded software patches.
45516: Fixed an issue causing incorrect CPU temperature alerts.
45595: Fixed an issue preventing availability alerts for TCP devices from being sent to the email address set under Alerts Email.
45783 & 46079: Fixed issues affecting the running of IT Automation Profiles and causing unscheduled reboots on several devices.
43087: Fixed an issue where in some instances, Mac M1 agents were displayed as 'Offline' (on the Devices page and within the agent console).
45832: Fixed an issue where tickets generated automatically from 'Critical' and 'Warning' alerts were not always associated with the alerts that generated them.
46478: Fixed an issue preventing multiple Atera agents from being deleted.
Note: This was due to certain devices missing Windows Uninstall Registry keys as well as certain devices being offline for extended periods.
46664: Fixed an issue which occasionally prevented generated alert resolution emails from containing the issue summary.
PSA
34006: Fixed an issue preventing technicians — with 'Manage Ticket Products/Expenses' permissions enabled and 'Billing Information' permission disabled — from adding products and expenses.
40577: Fixed an issue which sometimes prevented a ticket's status from changing to 'Open' after a customer responds to a 'Resolved' or 'Closed' ticket.
43089: Fixed an issue which sometimes affected time entry consistency between an invoice and its associated ticket.
44699: Fixed an issue that allowed for the creation of tickets and contacts for the 'Unassigned' customer — when a ticket is opened via an unlisted domain — even though 'Tickets by main contact only' was enabled.
44776: Fixed an issue that incorrectly raised tickets in the technician's name after they forwarded an email — using Outlook app on a Mac — that was sent to them by the contact.
44899: Fixed an API related issue preventing the setting of custom field values in the agent console.
44915: Fixed an issue which occasionally prevented the display of tickets in the Tickets tab on the Customer page.
44955: Fixed an issue preventing the export of invoices to QuickBooks Online due to a duplicate document number.
45318: Fixed an issue preventing 'Hourly' contracts, set as default and on-demand, from appearing in invoice batches.
45485: Fixed an issue that at times created new tickets for each ticket response, rather than posting the response on the existing ticket.
45515: Fixed an issue preventing scheduled tickets from updating after modifying the scheduled date and time (for users whose account language is set to French).
42152: Fixed an issue which caused the 'portal address' link within an email template to redirect to an HTTP URL (instead of HTTPS) when automatically generating an email for newly created contacts.
46475: Fixed an issue where ticket replies were sometimes prevented from sending emails to the contact, having enabled 'Send ticket reply to contacts via email'.
46476: Fixed an issue where in certain instances, filtering the Tickets page by a custom field returned an empty state.
46535: Fixed an issue where in some instances, the customer survey is sent (after a ticket is resolved) with a .bin or .dat file attachment.
Marketplace
43691: Fixed an issue preventing installation of Webroot due to duplicate key-codes.
Note: This was a bug on Webroot's end. We notified them and they resolved it.
46423: Fixed an issue preventing the display and selection of certain devices within the Work From Home Settings window.
Subscription/Billing
44624: Fixed a 3DS related issue preventing the activation of an Atera account.
45324: Fixed an issue which occasionally prevented user accounts from updating after switching from 'Pro' to 'Growth'.
45589: Fixed an issue which, in a couple instances, affected the activation and use of Network Discovery.
45742: Fixed an issue which occasionally prevented the change of credit card information via the Subscription page.
45743: Fixed an issue which occasionally prevented the Subscription page from loading.
45780 & 45865: Fixed multiple 3DS related issues preventing subscription payment for an Atera account.
45781: Fixed an issue which sometimes prevented login to the Atera account after payment is made.
46018 & 46580: Fixed multiple issues preventing the adjustment of Atera subscriptions and the addition of technicians.
46479: Fixed an issue which occasionally prevented the activation of an Atera account after purchase.
Julian Kudo