Help Center
Customizable Ticket Statuses: You can now create your own ticket statuses! Learn More
Network Discovery Custom Networks: You can now add and scan agentless networks! Learn more
Deploy Acronis: You can now deploy Acronis products directly on your end-user devices from Atera! Learn more
Network Discovery Unknown Devices: After scanning your customer networks, scanned devices that don't return MAC addresses will now appear in the Unknown tab. Learn more
New branding and logo: We have a new branding and logo to align with website changes. Your navigation and experience remains unchanged.
BIOS Information: The Agent Console (Device page) and Auditor report now include the BIOS manufacturer, BIOS version, and BIOS version date for Windows devices. Learn more
Auditor Report: The Auditor report now includes agent-related Custom Fields. Learn more
RMM
47692: Fixed an issue which at times prevented the Microsoft Office version from being displayed in the Agent Console.
47944: Fixed an issue occasionally preventing the 'Monitor History' graph from displaying any data for TCP devices on the Device page.
48005: Fixed an issue sometimes causing the IT Automation summary email to display incorrect information; specifically regarding OS Patch Management.
48196: Fixed an Auditor report issue incorrectly highlighting memory-related values as having passed the visual threshold.
48234: Fixed an Excel-exported Software Inventory report issue displaying the incorrect dates for certain software.
48432: Fixed an issue preventing the editing of Registry Editor keys when accessing the Registry Editor from the 'Manage' button on the Devices page.
48612: Fixed an issue where offline SNMP devices were incorrectly displayed as online in the response body of the 'GET SNMP Devices' API call (GET/api/v3/devices/snmpdevices).
48621: Fixed an isolated instance causing newly added TCP devices to show as 'Offline'.
48968: Fixed an issue occasionally preventing the File Transfer window from displaying any information.
48971: Fixed an issue preventing the display of the Recent Processes report when filtering by 'Last week'.
PSA
41869: Fixed an intermittent issue where although the contract was automatically assigned to a newly created ticket, the SLA wouldn't display on the Tickets page and in certain instances, also failed to start.
44623: Fixed an issue where SSL certificates weren't available for Customer Portal configurations with the format, 'companyname.servicedesk.atera.com'.
47394: Fixed an intermittent issue where recurring scheduled tickets were not created at the scheduled time and occasionally setting the 'weekly' or 'monthly' schedule as 'one time'.
47899: Fixed an issue affecting the 'Start Date' display when adding time entries to tickets.
48435: Fixed an issue where the Default Technician Response Type caused a 'Public reply' to automatically refresh to an 'Internal note'.
48659: Fixed an issue affecting the display of tickets after selecting several 'Views' on the Tickets page; the 'Creation Date' filter automatically set itself to 'Today'.
General
48239: Fixed an issue preventing links added to the Note section on the Customer page from redirecting to the URL when right-clicking on it and selecting 'Open Link in New Window'.
Marketplace
48431: Fixed an isolated instance preventing the migration of a Bitdefender account to Atera.
48904: Fixed a rare issue preventing the activation of a Malwarebytes account.
Network Discovery
48531: Fixed an issue incorrectly generating 'Warning'-configured Network Discovery Alerts as 'Critical'.
48969: Fixed a rare issue preventing Network Discovery customer scans from being exported to XLS.
Subscription
48761: Fixed a BETA environment issue sometimes displaying subscription costs in Dollars for European users.
48848: Fixed an isolated issue preventing the deactivation of a Network Discovery subscription.
Julian Kudo