Help CenterThe Atera agent is the foundation of Atera’s monitoring system and must be installed on all computers and servers you wish to monitor. The agent monitors the availability, performance, and health of the computer/server, at regular intervals and securely communicates back to the cloud. It also enables remote troubleshooting and proactive device maintenance.
Once an agent is installed on a device, the Agent Console can be viewed. The Agent Console is your window into the 'agent' device. Here you’ll find detailed information and metrics about the device, alerts, as well as numerous remote actions you can initiate on the device. This article describes what can be found on the Agent Console.
To view the Agent Console:
1. Click Devices, on the side panel.
2. Click on an agent device to open the Agent Console.
The Agent Console appears.
At the top of the Agent Console is the device name and the availability indication (online/offline).
The Agent Console includes several sections:
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Section |
Description |
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General Information |
Enables you to view: Machine Name Domain/Workgroup Availability Monitoring - Can enable/disable the feature. Learn more Device Added - The date the device was added to Atera. Last Seen - Last sync/communication with the agent. Last Logged User Last Reboot Time - The time displayed is affected by whether Windows Fast Startup/Fast Boot is enabled/disabled. Learn more IP Address Customer |
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Alerts and Available Patches |
Shows various alerts as well as available patches.
For each alert type, the number of alerts is shown. A Hardware Alerts B Disk Alerts C Availability Alerts D Performance Alerts E Available Patches (clickable and links to patch management) - the number of the available patches in this box can take up to an hour to update as they are not taken in real-time from the agent but from a cached storage. F General Alerts |
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Metrics |
Shows the percentage of memory average and CPU average based on a selected period. The available period options are Last 24 hours, Last Week, and Last Month.
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Agent Profiles |
Shows which profiles are assigned to the agent and allows you to make changes. You can only have one Threshold Profile attached.
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Alerts |
Shows the list of all recent alerts specific to the agent. You can create a ticket for an alert, snooze, delete, or resolve an alert.
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Software |
Shows the OS Edition, OS Version, OS Build, Office Version including bit-version and serial key.
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Security
Custom Fields |
Shows the details of Anti-virus, Anti-Spyware, and Firewall status (pulled from the Windows Security Center).
The 'Notes' custom field enables you to add important device info. Additionally, you can create your own custom fields.
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Hardware |
Shows the hardware details of the agent device such as Vendor, Model, Serial Number, Motherboard, Processor, Memory, Video Card, Sound, Display, Sound, System Drive, and Mac Addresses.
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Disks |
Shows detailed disk information.
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Connect |
Located in the top right section above the agent dashboard, this button allows you to remotely connect to the agent device.
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Manage |
The Manage menu, allows you to access various commands to manage the agent device. You can access Service Manager, Task Manager, Software Inventory, Patch Management, Event Viewer, User Activity, Command Prompt, PowerShell, Run Script, File Transfer, Registry Editor, HelpDesk Agent, Webroot functions and Chat. You can also pause/resume alerts, and shut down the agent device.
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Edit |
Allows you to edit agent details and device relations. You can manage passwords and monitor devices, attach files to a device (e.g. configuration info or instructions etc.), as well as clear device alerts. You can also delete an agent device.
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Create Ticket |
You can create a support ticket directly from the agent console by clicking Create ticket, at the upper-right of the console. The ticket is automatically assigned to the relevant customer and contact(s).
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Alina Anton