The Alerts page is your hub for monitoring device health in real-time. By default, agents are assigned a threshold profile, triggering alerts based on default settings. We recommend creating and assigning custom threshold profiles (to better match your needs) and setting up Network Discovery and App Center alerts (to include all relevant notifications in one place). Once set up, you can manage alerts individually as they come in or quickly take action on multiple alerts at once using bulk actions like snooze, resolve, or delete.
Customize the Alerts page
The Alerts page is highly customizable, allowing you to easily view and manage your alerts according to your specific needs and preferences. Get more information by expanding one or all alerts, switch between a 'Compact' or 'Detailed' row density view, reorder, resize, show or hide columns, and save multiple view configurations.
Note: You can revert to the default settings at any time by clicking the gear icon () > Reset table settings.
Search bar
Use the search bar to find alerts, by alert title, site name, device name, severity, category, and status.
Use the search bar to find alerts, by alert title, customer name, device name, severity, category, and status.
See more alert information
On the Alerts page, click the dropdown icon () of the alert to see more information.
Note: Click the dropdown on the top-right of the page to expand all alerts simultaneously.
See alert resolution timestamp
See the timestamp for resolved alerts by hovering your mouse over the alert (in the Status column).
Change row density
To change the row density view:
1. From Alerts (on the sidebar), click the gear icon (). The dropdown menu appears.
2. Choose between a Compact view which displays each alert in a more condensed format, and a Default view, which spaces out the rows of alerts in a more traditional layout.
Edit column options
To edit column options:
You can add or remove columns to fit your preferences.
1. From Alerts (on the sidebar), click the gear icon () and then click Edit columns from the dropdown menu.
The column options checklist appears.
2. Choose to display columns from the following options:
- Customer logo: Displays the logo for the customer associated with the alert.
- Details: Displays the title of the alert as well as clickable links to the customer page associated with the alert, the device the alert was created for, and the scan details in case the alert was generated via a Network Discovery scan.
- Customer name: Displays the customer name associated with the alert with a clickable link to that customer's page.
- Device name: Displays the device which the alert was generated for with a clickable link to the associated Agent Console.
- Network scan: Displays a clickable link to the network scan for Network Discovery alerts only.
- Created: Displays when the alert was created.
- Severity: Displays the severity of the alert (Information, Warning, Critical).
- Alert category: Displays the alert category (Hardware, Disk, Availability, Performance, Exchange, General, Network).
- Status: Displays the status of the ticket (Open, Resolved, Snoozed).
- Ticket: Displays any tickets that are associated with the alert. If no tickets are currently associated with the alert, you can create or assign a ticket directly within the alert by clicking Create ticket > Create new ticket or Assign existing ticket.
- Device type: Displays information about the type of device the alert was created for (Agent PC, Agent Server, Mac Agent, HTTP, SNMP, TCP, Generic).
- Customer rank: Displays customer rank information (Gold, Silver, Blocked).
- Manage device: If the device the alert was generated for is online, you can perform a number of actions such as installing patches, managing the device's software inventory, viewing the task manager, running a script, and more.
Note: The default columns that will appear on the Alerts page are: Customer logo, Details, Created, Severity, Category, Ticket, Status, and Manage device.
Reorder and resize columns
You can easily reorder and resize the columns on the Alerts page to create a customized layout that fits your needs. Simply click and drag the columns to your desired placement, and then release to set the new order. You can also resize the columns by hovering your cursor over the boundary between two columns and then dragging to adjust the width.
Note:
- You can also reorder columns by clicking the gear icon (
) > Edit columns and clicking and dragging the column options to your desired placement.
- You can adjust the width of the columns to fit within the available space on the page. To automatically resize the columns, click the gear icon (
Save view configurations
1. When you're done customizing the Alerts page, click Save view. The Save view window appears.
2. Name your view and add an optional view category. Then click Save.
Your new view will be added to the view dropdown menu for easy access in the future.
Note: The saved view configurations on the Alerts page are private and only accessible to the person who created them.
Filter alerts
To set filters on the Alerts page:
1. From Alerts (on the sidebar), click Filters.
The filters appear.
2. Select your filters:
- Sites: Select one, some, or all of your sites.
- Customers: Select one, some, or all of your customers.
- Creation date: Select Any date, Today, Last 7 days, Last 30 days, or create a custom timeframe: select In the last or Not in the last and specify hours/days/weeks/months.
- Severity: Select Information, Warning, and/or Critical.
- Status: Select Open, Snoozed, and/or Resolved.
- Alert category: Select Hardware, Disk, Availability, Performance, Exchange, General, and/or Network.
-
Device type: Select PC, server, Mac, HTTP, SNMP, TCP, and/or Generic.
- SNMP type: If 'SNMP' is selected as the Device Type, filter by Access Point, Access Server, CheckPoint, File Server, Firewall, Gateway, Hub, IP Phone, Layer 3 Switch, Linux Device, Load Balancer, Management, Management Controller, NAS, Network Bridge/ Extender, Other, Print Server, Printer, Router, SAN Switch, Storage, Switch, Tape Library, UPS, WAN Accelerator, Web Caching, and/or Wireless LAN Controller.
- Customer rank: Select Gold, Silver, and/or Blocked.
- Alerts with associated tickets: Check the box to display alerts with associated tickets only.
3. After selecting the filters, the Alerts page will update automatically.
To clear the filters set, click Reset.
Create tickets from alerts
You can assign alerts to existing tickets or create a new ticket from the alert. You can also automatically create tickets whenever an alert is generated.
Manually create or assign a ticket
Create new ticket
To create a new ticket from an alert:
1. From Alerts (on the sidebar), click Create Ticket > Create new ticket (under the Ticket column) on the alert.
The New ticket page appears.
Assign existing ticket
To assign an existing ticket to an alert:
1. From Alerts (on the sidebar), click Create Ticket > Assign existing ticket (under the Ticket column) on the alert.
The Select ticket window appears.
2. Enter the ticket title or ticket ID in the search bar to generate matches. Then select the ticket.
3. Click Apply.
The alert is now linked to the ticket. You can see the related alert within the ticket (within the Related alerts tile).
For more info, see Create or assign tickets in response to alerts
Set up automatic ticket creation
1. Go to Admin > Monitoring and automation > Alert settings.
The Alert settings page appears.
2. Toggle Automated ticket creation on.
3. Select the sites — per alert severity — to automatically generate tickets.
4. Click Save.
Whenever an alert is generated for the selected site(s), a ticket will automatically be created. The ticket will appear on the Tickets page and the Alerts page (under the Tickets column).
Bulk actions on the Alerts page
Snooze, resolve, or delete alerts directly within the Alerts page. You can perform these bulk actions on one, multiple, or all alerts, across multiple devices.
For managing alerts on a device level, see Manage alerts
To perform bulk actions:
1. From Alerts (on the sidebar), check the alert(s) you want to snooze, delete, or resolve.
Note: Click the downwards chevron icon () to select all alerts, including those not visible on the page.
Delete alerts
2. Click Delete.
The Delete alert window appears.
3. Click Delete.
The alert(s) are permanently deleted.
Snooze alerts
2. Click Snooze.
The Snooze alert window appears.
3. Select the snooze duration: 1 hour, 2 hours, 4 hours, 8 hours, 1 day, or 3 days.
4. Click Snooze.
Notifications for the alert(s) will be paused for the selected duration.
Resolve alerts
2. Click Resolve.
The Resolve alert window appears.
3. Click Resolve.
The alert(s) are permanently resolved.
