Atera AI FAQ

Atera, in collaboration with Microsoft Azure and OpenAI, is excited to introduce a suite of cutting-edge AI capabilities designed to transform your IT management experience. Our advanced AI tools are meticulously engineered to deliver operational consistency and streamline repetitive tasks, significantly enhancing your efficiency and productivity. With these powerful AI capabilities, you can revolutionize your IT management processes and unlock new levels of performance.

Frequently asked questions

This section will cover the frequently asked questions regarding the Atera AI Integration.

Q: What capabilities does the Atera AI assistant offer?

A: The Atera AI assistant provides a range of powerful capabilities, including:

• Script Generation: It can generate .bat, .ps1, and .sh scripts tailored to your specific requirements. Learn more
• Ticket Assistance: The AI assistant can generate summaries, replies, and solutions for your support tickets, helping streamline your ticket management process. Learn more
• Command Generator: It enables you to generate commands on the fly, saving time and effort. Learn more
• OID Generator: This feature reduces search time and enhances efficiency by generating Object Identifier (OID) values. Learn more
• Ticket Sentiment Analysis: Atera's AI-powered sentiment analysis provides insights into the emotions expressed by your end users in their support tickets. Learn more

These capabilities empower you to automate tasks, improve ticket management, and gain valuable insights, ultimately enhancing your IT management experience. To learn more about the AI capabilities offered by Atera, I recommend checking out the article provided below.

• Atera's AI capabilities

Q: Which AI service does Atera utilize?

A: Atera utilizes Microsoft/Azure OpenAI to deliver advanced AI capabilities and ensure the highest level of security for its users.

Q: Which versions of OpenAI does Atera run on?

A: Atera AI Assistant operates on both version 3.5 and version 4 of OpenAI, depending on the specific AI feature being utilized. For example, Auto-Generated Ticket Responses utilize version 3.5, while the Auto-pilot feature utilizes version 4.

Q: Where does the Atera AI ticket assistant gather information to provide suggestions?

A: The Atera AI Assistant gathers information from a repository of known issues that are curated by our development and product teams. This repository serves as a valuable resource for the AI assistant to provide relevant suggestions and solutions for support tickets.

Q: Can I integrate my own repository of known issues with the Atera AI to address specific problems?

A: No, it is not currently possible to connect your own repository of known issues with the Atera AI. The AI operates based on the curated repository of known issues maintained by the Atera development and product teams.

Q: Can the Atera AI Assistant utilize information from my own knowledge base to resolve tickets?

A: No, the Atera AI Assistant does not search for articles in the knowledge base.

Q: Does the Atera AI assistant utilize data from my tickets to provide solutions?

A: No, the Atera AI assistant does not send or utilize data from your tickets to provide solutions. The AI assistant operates based on pre-existing knowledge and curated information, without accessing or utilizing specific ticket data. Your ticket information remains confidential and is not used by the AI assistant.

Q: Is the Atera AI Assistant a self-learning AI?

A: No, the Atera AI Assistant is not a self-learning AI.

Q: Is it possible to disable or turn off the Atera AI assistant?

A: No, currently there is no built-in feature to disable or turn off the Atera AI assistant. The AI assistant is an integral part of the Atera platform and is designed to provide valuable assistance and support throughout your IT management experience.

Q: In which languages does the Atera AI Assistant operate?

A: The Atera AI Assistant, which provides summaries, suggests responses, and solutions, has been localized for Atera's supported languages, English, French, German, Italian, and Spanish.