Atera is proud to bring you a suite of advanced AI capabilities, engineered to revolutionize your IT management experience. Our AI tools are specifically designed to ensure operational consistency and streamline repetitive tasks, boosting your efficiency tenfold. The AI functionalities of AI Copilot and IT Autopilot and more free up your team from routine jobs, allowing you to focus your time and resources on tackling complex, high-value tasks and implementing solutions that may have been in the backlog for too long.

To learn more about Copilot and IT Autopilot pricing, please reach out to our Sales team on the Pricing page by scrolling to the Add-ons section.

To learn more about AI Copilot and IT Autopilot pricing, please reach out to our Sales team on the Pricing page by scrolling to the Add-ons section.

Scripts

Turn plain-text instructions into powerful, customized scripts. From running programs, performing calculations, or manipulating files or data — input your requirements and let AI Copilot generate the right script for you. 

AI scripting in action

When you face issues like sluggish device performance or recurrent application crashes, the task of diagnosing and resolving them can be time-consuming and challenging — let alone crafting functional scripts to address them. 

Now, with Atera's generative script recommendations, simply describe what you want the script to do and watch as AI Copilot crafts precise, customized scripts to tackle them. For more info, see AI Copilot: script generator

Enable scripts

You've already curated a beautiful library of scripts (pulled from the Shared Script Library and your own genius), which you used to troubleshoot issues on your devices. But it's time we started treating our trusty AI companions as part of the team. This way, when AI Copilot or IT Autopilot diagnoses an issue, you and your end users can immediately ask it to run the ideal, pre-approved script.

You can enable scripts for AI Copilot and IT Autopilot from the Scripts page and within a specified script itself. This will enable your trusted AI assistants to run the script on your managed devices.

Within a few minutes, the AI Copilot (and/or IT Autopilot) will be able to run the selected scripts on your end-user devices.

Note:

• We recommend making your script descriptions clear and precise so AI Copilot and IT Autopilot can suggest the right script based on you and your end users' interactions.
• When you enable a script for IT Autopilot, it is automatically enabled for AI Copilot as well.

Splashtop session summaries

Recap key points and actions from your remote session by generating a comprehensive, itemized list of actions performed on the end-user device, enabling a quick review and complete understanding of the entire session. 

Splashtop session summaries in action

From small adjustments to major fixes, actions are logged and neatly packed for future reference, ensuring you and your team stay informed and aligned.

From the activity log on the Windows agent console, click Generate summary, and let Copilot generate the summary for you. For more information, see Splashtop remote access

Command generator

Forget the days of flipping through dusty command-line manuals or Googling for syntax. Atera's command generator is a lifeline for IT professionals who need to quickly adapt to various systems and software issues. Simply describe an action to the AI in plain language, and watch it instantly generate and run accurate commands specific to your environment.

Command generator in action

Picture this common issue: An application has been uninstalled from a device, but your user comes to you frustrated because the icon still lingers in the system tray. Every attempt they've made to remove it has failed, adding to their irritation. 

Cut through the typical trial and error of searching for the system settings or registry entries — with Atera, you can simply describe the problem and the AI will provide and execute a command directly on the device. Just find the device on the Devices page, open its terminal via the Manage button, describe the situation, and watch AI Copilot generate the command for you. 

OIDs

The OID generator makes SNMP device monitoring hassle-free by taking the guesswork out of it. Say goodbye to endlessly hunting down the correct OID on the vendor's website. Now, you can open up the SNMP device console, tell AI Copilot which OID you want to monitor, or select from the AI-generated OID recommendations for targeted monitoring. This is particularly useful when managing multiple network devices, enabling quick setup, and monitoring without manual searches.

OID generator in action

With Atera's OID generator, efficiently monitoring network health becomes a breeze. For example, when you want to keep tabs on all the services running on your network devices without getting bogged down in manual work, simply click Add OID and describe the OID you want to monitor.

The AI will automatically generate the OID, after validating it by making sure it can pull data from the device. Then, it suggests a smart threshold for alerts. This functionality streamlines the process of setting up OIDs while ensuring you're equipped with the best possible monitoring tools right from the start. For more info, see Copilot: command generator

Search devices

With Search with AI, there's no need to remember or manually apply filters. Simply describe what you need, and AI Copilot will instantly interpret your request, apply the right filters, and display relevant devices. Now, finding the devices and information you need is quicker, more intuitive, and accessible directly from the Devices page.

Search with AI Copilot in action

Looking for PCs that have new security patches? Toggle on Ask, simply type “Find PCs that have new security patches” into the search bar, and AI Copilot will display exactly what you’re after. No filter setup, no guesswork — just the right results, instantly. For more info, see The Devices page

Compose ticket replies

Simplify technical support communication with Compose with AI, enabling technicians to efficiently generate personalized responses that can be instantly rephrased, adjusted for formality, or made more casual with just one click.

AI Copilot replies in action

Facing the all-too-familiar frustration of translating complex IT jargon into something end users can grasp? You can rely on Compose with AI to transform complicated technical explanations into simple, casual responses that your users will understand and appreciate. For more info, see Handle a ticket

Ticket to KB article

Instantly generate a knowledge base article from a ticket to streamline the process of maintaining a dynamic and up-to-date knowledge base. By automatically converting resolved support tickets into knowledge base articles, this feature ensures that valuable solutions are preserved and shared for future reference.

AI article generator in action

Spending too much time ‌resetting passwords? Or maybe you've just cracked a complex issue and want to make sure the solution is documented and easy to find next time. That's where Atera's AI-generated articles come in handy. 

After solving a ticket, click Generate article and watch the AI instantly draft a detailed article. The next time a similar issue pops up, you’re just a search away from the solution, making your help desk quicker and more reliable than ever. For more info, see AI Copilot: article generator

Ticket automations

With the Set Field Value by Copilot action, ticket custom fields fill themselves. Built into ticket automation rules, AI Copilot reads each ticket the moment the automation rule is triggered and fills in the ticket's custom fields that are listed in the automation rule. It’s smart, seamless, and built to keep tickets organized from the moment they land so you can stay focused on solving, not sorting.

AI ticket automation in action

Need a short ticket summary? Done. Mark the need for an on-site visit? Already taken care of. All you need to do is create custom fields and add them to your automation rule. Then, the next time you get a ticket with that field that mentions something suspicious (like a phishing email or an account lockout), AI Copilot automatically checks off that box for you.

This means you’re immediately aware of the issue, saving you time that would otherwise be spent manually reviewing tickets for red flags. From there, you can dive straight into resolution without missing a beat, keeping your workflow fast, efficient, and always on track. For more info, see Ticket automation rules

Operational report summaries

Make sense of your Operational reports in seconds. Whether you’re reviewing alert history, agent status, or performance trends, Copilot helps you quickly understand what’s going so you can spend less time analyzing and more time optimizing. For more info, see AI Copilot: Operational report summaries

AI report summaries in action

Running the System-at-a-glance report? You’re probably trying to get a quick read on open alerts, average close times, and what’s slipping through the cracks. Instead of analyzing it line by line or spending time interpreting charts and graphs, let Copilot break it down for you.

With just one click, you’ll get a summary that shows what the report covers, highlights trends like rising alert backlogs, and flags areas that need attention, like unusually high close durations. Copilot even recommends actions you can take right away, so you can turn insight into impact, fast.

Ticket sentiment

Unlock unparalleled insights into your end users' emotions with Atera's AI-powered ticket sentiment feature. By analyzing the most recent comment in any ticket thread, the feature categorizes end user sentiment as either positive, negative, or neutral.

This instant insight, visible on the Tickets page, empowers you to prioritize tickets effectively, deliver precise support, and enhance overall end-user satisfaction. For more info, see Copilot: ticket sentiment

Access Copilot

You can access Copilot from the bottom-right corner throughout the Atera app, as well as from the Tickets, Devices, Agent Console, and Alerts pages. Simply give it a nudge to start chatting and troubleshooting. For more information, see Atera's AI Copilot