In addition to enabling monitoring of your customers' computers and servers (via installed agents), Atera also enables monitoring of printers, RAIDs, routers, and other SNMP devices. This article describes the process of adding your customers' SNMP devices to Atera. Once added these devices can be monitored in various ways. 

Note:

• SNMP monitoring works based on SNMP polling, therefore, SNMP traps cannot be configured in Atera.
• Alerts will be generated as long as the device's availability monitoring is enabled. Learn more

To add an SNMP device:

1.  Near the top-left corner of the Atera app, click the New dropdown. Then click SNMP.  

The New Device - SNMP page appears. 

2. Fill in the fields:

• Enter the Device Name.
• Enter a Description of the device (optional).
• Click the Customer dropdown menu to select the customer you wish to assign the device to. 
• Select the Folder you wish to add the device to (optional).
• Select the Monitoring Agent from the dropdown list. This is the designated agent within the network that will monitor the SNMP device. Once selected, the online/offline status of the monitoring agent will be populated (the monitoring agent can only be a Windows machine, either PC or Server). 
• Enter the SNMP Device Hostname / IP Address.
• Select the Type of SNMP device from the dropdown menu.
• Set the port number of the device in the Port field.
• Select the Version number from the dropdown menu.
• Enter the name of the Community String. The default Community String for most SNMP devices is set to public, however, you have the option to change the community string to anything you want, to do so, check out the documentation of the vendor.

3. Click Add. 

The new SNMP device is added to the system. You are automatically diverted to the new SNMP device page.

Note:

• Following the completion of the above, you can add and monitor Object Identifiers (OIDs). OIDs are addresses used to identify parameters for monitoring purposes. For more info, see:
  • AI-generated OID recommendations
  • Add OIDs for SNMP device monitoring
• The Monitor History graph will reflect a decline if there is an active alert (of any type) for the monitored device.