Help CenterAtera gives you the tools to remotely monitor your customer networks in real-time, ensuring devices stay healthy, customers stay happy, and all without you breaking a sweat. Thanks to real-time monitoring and alerts! Alerts allow you to keep on top of potential problems, and to handle them before your customers are even aware.
An alert threshold profile determines the alerts you receive about your customer’s devices. An Admin can create or edit a threshold profile, which can be customized within the categories of performance (e.g. memory usage, CPU load), hardware (e.g. hard disk usage, temperature etc.), and Exchange alerts, as well as the types of alerts you receive (information, warning, critical). You can also monitor service states (e.g. print spooler, browser etc.). One threshold profile can be used for all your customers, or you can set individualized profiles per customer. A basic default threshold profile (set with Atera presets) is automatically assigned to all newly installed agents. You can view information about alert time intervals for specific alert types. Additionally, you can set an 'auto healing' script to run in response to a triggered alert (e.g. rebooting the computer when the 'CPU usage' threshold is reached etc.).
All your alerts appear on one pane-of-glass, the Atera Dashboard. You can customize your alert settings to receive alerts via email, automatically create support tickets from alerts, set sound alerts to notify you as soon as a new alert comes in, and more.
This article explains how to:
To create a new alert threshold profile
1. From the left-hand panel, click Admin > Thresholds.
The Threshold Profiles page appears.
2. Click the Add Profile button. The Add Threshold Profile window appears.
3. Enter a profile name, and click Apply. Your new threshold profile is created.
Note: Once you've created and/or edited your threshold profile, you must assign it to your customer(s) for it to take effect. Learn how to assign a threshold profile to a customer
Edit an Alert Threshold Profile
1. From the left-hand panel, click Admin > Thresholds.
The Threshold Profiles page appears.
3. Select the threshold profile you'd like to edit.
The Edit Threshold page appears.
This page is divided into three regions:
- Edit Threshold
- Threshold Items
- Presets
Edit Threshold:
Here you can disable or rename the threshold profile. Use the Save button to save any changes you make to the profile in any of the three regions.
Threshold Items:
Here you can view a snapshot of threshold items currently being monitored. You can quickly edit threshold parameters, such as the memory usage alert threshold, as well as add new items to be monitored. Hover your mouse over a threshold item to see Edit and Delete icons appear.
Presets:
Here you can select Atera presets, which is a simple way to set up a new profile.
To add a New Threshold Item
1. In the Threshold Items region, at the top-right, click New item.
The Threshold Item window appears.
2. Click on the Custom tab to add a custom item.
Notes:
- You can select the Preset tab, to add an alert about a preset event, such as software installation or uninstallation.
- Please note that upon installation/uninstallation, some software programs are not generating any records under Windows logs > Application from where Atera monitors these types of events hence, no alerts will be raised for those specific applications.
3. You can give the threshold item a 'friendly name', which will appear on the alerts (optional).
4. Select the type of category from the Category dropdown list.
5. Select the severity from the Alert Severity dropdown list.
6. Adjust the percentage of the threshold profile by dragging and adjusting the slider button in the Percentage field and the percentage will appear as a number in the next text entry box.
7. Select the desired Time Period, if applicable. This is the time period in which the threshold must be continuously breached in order to generate an alert.
Notes:
- The number selected must be a multiple of 1.5 minutes, as monitoring occurs every 1.5 minutes.
- An alert is generated after each time period interval (with a lag or delay of up to 2 minutes).
- The Time Period slider appears on the following threshold items: CPU Load, Memory Usage, CPU Temperature, Motherboard Temperature, Motherboard Fans, Hardisk Temperature, Microsoft Exchange Queue Size, and Microsoft Exchange Queue Count.
8. You can optionally attach an 'auto healing' script to run in response to a triggered alert.
9. Click Add, to add the item to the profile.
10. Then navigate to the Edit Threshold region, and click Save, to save changes to the threshold profile.
Congratulations! The threshold profile is saved.
Note: Alerts for CPU Load, Network Bandwidth, and Memory Usage all include information about the top 3 apps causing the issue, within the alert.
Example 1: How to monitor a Service State
1. Click Add New Item > Service State
2. Copy the Service name field from the computer.
Place the Threshold Item form into the Service Name field.
Example 2: How to monitor a particular Event ID
1. Click Add New Item
2. Select Category Type Events By Source
3. Optional: Select a Source Folder and/or Event Severity parameter
4. Enter a Source Name or Event ID. You can add multiples by separating them with commas.
5. Click Add.
The alert severity in Atera will be registered based on the Microsoft event level. The Event Severity should correspond to the Microsoft event Level.
Event Severity Types: Atera vs. Microsoft
- Information: Information
- Warning: Warning
- Critical: Error & Critical
Example 3: How to monitor multiple events
1. Click Add new Item
2. Select Category Type (Events Application, Events Security, Events Setup, or Events System)
Note: You can also exclude some events, to avoid receiving unnecessary alerts. You can find the event ID numbers in 'Windows Event Viewer' (see below image).
In addition, you can also click on Select Service and choose one of the custom services in the list.
3. To edit the threshold item, click the Edit button in the corresponding row.
The selected Threshold Item will appear in edit mode.
7. Make any changes required and click Add.
The Threshold Profile for the selected device is updated.
Edit a Threshold Profile Name
You can edit the threshold profile name.
To edit:
1. Click the Name in the Edit Threshold region.
2. Enter the new Name for the Threshold.
3. Click the 
button.
The Name of the selected Threshold is updated.
Note: Once you've created and/or edited your threshold profile, you must assign it to your customer(s) for it to take effect. See instructions for assigning a threshold profile to a customer.
Check out this video that explains the process of creating/editing a threshold profile.
Alina Patrascu