This FAQ provides a clear overview of how Bitdefender integrates with Atera, including setup, deployment, add-ons, billing, and support. It’s designed to help MSPs and IT professionals quickly find answers to common questions about managing Bitdefender GravityZone through Atera.
General Overview
Q: What is Bitdefender GravityZone Core?
A: Bitdefender GravityZone Core is the main endpoint protection suite, providing antivirus, antimalware, anti-exploit, firewall, device control, web filtering, and ransomware protection.
Q: Does GravityZone Core act as an antivirus?
A: Yes, it’s a full-featured antivirus platform that delivers advanced malware protection, anti-phishing, and real-time behavioral defense.
Q: What platforms does Bitdefender support?
A: Bitdefender supports Windows, macOS, and Linux. However, Atera supports direct installation only for Windows; Mac and Linux require manual deployment from the Bitdefender console.
Activation & Setup
Q: How do I activate Bitdefender through Atera?
A: In Atera, go to App Center > Bitdefender, enter your email, click Activate, and follow the setup link sent to your inbox.
Q: Can I migrate an existing Bitdefender account to Atera?
A: Yes. Go to App Center > Bitdefender > Migrate account. This transfers billing and integration management to Atera without additional cost.
Q: Can I trial Bitdefender through Atera?
A: Yes, Atera offers a 45-day trial for up to 25 endpoints.
Deployment & Management
Q: How do I deploy Bitdefender to devices via Atera?
A: Select the desired devices, go to Apps > Bitdefender, choose your company and package, and click Install. The installation is silent and supported for Windows devices.
Q: How do I install Bitdefender on Mac or Linux?
A: Download the appropriate installer from the Bitdefender GravityZone console and deploy it manually.
Q: How do I create a company and package in GravityZone?
A: In the GravityZone console, add a new company under Network > Companies, configure its details, and create an installation package for deployment.
Q: How do I uninstall Bitdefender from endpoints?
A: Log into the GravityZone console, navigate to Network > Companies > Computers and Groups, right-click the device, and select Tasks > Uninstall client.
Q: Can I sync customers or sites from Atera with Bitdefender?
A: Yes. Use Apps > Bitdefender > Sync before deployment to align Atera customers or sites with your Bitdefender structure.
Add-ons & Features
Q: What add-ons are available with Bitdefender?
A:
Full Disk Encryption
Email Security
Exchange Security
Advanced Threat Security (ATS)
Endpoint Detection and Response (EDR)
eXtended Detection and Response (XDR)
Managed Detection and Response (MDR)
Integrity Monitoring
Mobile Security
Patch Management
Q: Are add-ons automatically enabled during the trial?
A: Disk Encryption, Email Security, and Exchange Security are enabled by default. ATS can be activated manually.
Q: What is Advanced Threat Security (ATS)?
A: ATS adds advanced protection against zero-day threats, fileless malware, and exploits through sandbox analysis.
Q: What is Endpoint Detection and Response (EDR)?
A: EDR provides deep visibility, threat detection, and investigation capabilities to analyze suspicious endpoint activity. It requires ATS to be enabled.
Q: What is eXtended Detection and Response (XDR)?
A: XDR extends protection to networks, identities, cloud workloads, and applications by integrating telemetry from multiple sources.
Q: What is Managed Detection and Response (MDR)?
A: MDR provides 24/7 managed threat hunting and response from Bitdefender’s global SOC team, leveraging EDR and XDR data.
Q: Why can’t I activate XDR or MDR?
A: These add-ons require ATS and EDR to be active. You must move endpoints from the MSP parent company to customer tenants and contact support to enable them.
Q: What does Integrity Monitoring do?
A: It tracks changes in files, directories, registries, and permissions for compliance and forensic purposes.
Q: What is Full Disk Encryption?
A: It manages encryption keys remotely and enforces encryption policies using BitLocker (Windows) or FileVault (Mac).
Q: What does Patch Management provide?
A: It automates patch detection and deployment, helping close vulnerabilities and reduce exploit risks.
Q: How does Mobile Security work?
A: It supports Android and iOS devices, offering malware protection, privacy features, and anti-theft capabilities.
Billing & Licensing
Q: How does Bitdefender billing work through Atera?
A: Billing is handled per endpoint based on the |highes monthly usage and active add-ons. Management and invoices are available in the Atera Subscription Dashboard.
Q: When does billing start for Bitdefender?
A: Charges apply once a Bitdefender agent is installed on at least one endpoint under a company or site.
Q: How do I avoid add-on charges after a trial?
A: Disable or remove unwanted add-ons in the GravityZone console or Atera settings before the trial period ends.
Q: Is there a unified invoice for Bitdefender and other apps?
A: Yes. If you use Atera’s unified subscription model, you’ll receive a single invoice detailing all active integrations and usage.
Reporting & Support
Q: Who provides support for Bitdefender issues?
A:
Atera Support: Activation, integration, billing, and deployment issues.
Bitdefender Support: Product behavior, feature configuration, and technical troubleshooting.
Q: How do I delete a Bitdefender account or subscription?
A: Remove all endpoints first, then contact Atera or Bitdefender support to request account deletion.
Security Features
Q: Does Bitdefender include a firewall?
A: Yes, GravityZone includes an advanced firewall that protects against inbound and outbound network threats.
Q: How does Bitdefender handle web filtering?
A: Policies can be configured to block, allow, or schedule access to specific websites or content categories.
Q: Is ransomware protection included?
A: Yes, Bitdefender includes ransomware mitigation capable of restoring encrypted files automatically.
Q: What is Device Control?
A: Device Control prevents unauthorized access and malware infections via USBs, Bluetooth, CD/DVD, and other external devices.
