Help CenterThe following new features and improvements appear in this version:
Mobile App: We’ve added a new, standalone Tickets category to the mobile app, so now you can see all your tickets in one place. You can also sort tickets by status, or add a reply. We've also added a French version of the mobile app, for all our French-speaking customers. Design and bug fixes have been added as well. Learn more
Parlez-Vous Français?: There’s now a French version of Atera for all our French-speaking customers.
Refer a Friend: Atera’s new referral program gives you a 10% refund off your subscription for each new purchase (up to $129 monthly, for up to 12 months per referral). Learn more
Remote File Search: We've added the ability to remotely search for files on your customer's device directories. This feature appears in File Transfer, on the device Manage dropdown menu. Learn more
Timesheet Report: Now you can see ‘zero-time entries’ tickets, for quick time entry viewing, editing and billing. Also we’ve added sorting options by column, to see only the tickets you need. Learn more
Agent Console: We’ve added a link from the ‘Available Patches’ icon to patch management, for quick and easy patching. Get to know the Agent Console.
TCP Ports: Ports now appear as a mandatory field when adding a TCP device, so device monitoring can begin immediately. Learn more
Patch Installations: Now you'll receive instant feedback when patches have been successfully installed, and when they haven't, by way of messages that appear no matter where you are in the platform.
We've fixed the following bugs:
(20856) Fixed a filter issue on the Recent Processes report.
(20910) Fixed a bug causing a missing 'reset ticket ID sequence' feature.
(20915) Fixed a bug on the customized agent installer link.
(20916) Fixed a bug causing failure of a scheduled report to appear, when clicking on the email link.
(20918) Fixed a bug causing remote shutdown to put a Mac agent into sleep mode.
(20919) Fixed a bug causing issues updating a contract's 'Active' and 'Taxable' status.
(20920) Fixed a bug causing calendar creation issues.
(20924) Fixed a bug causing failure of a Helpdesk tray icon to open, when clicked.
(20934) Fixed a bug causing an instance of missing editing options on an automation profile.
(20935) Fixed a bug causing a customer's details to appear disorganized when viewed on the Customers page.
(20973) Fixed a bug causing some event types to display as 'Unable to retrieve information' when using Event Viewer.
(21023) Fixed a bug causing dysfunction of the 'Ticket Averages' metric on the Dashboard.
(21029) Fixed a bug causing issues accessing the Acronis subscription page.
(21038) Fixed a bug causing dysfunction of the 'Actual Average Rate per Hour' graph on the Billing page.
(21066) Fixed a bug where a threshold profile with a large number of items (160+) failed to run.
(21069) Fixed a bug causing Mobile App login failure, when IP restriction is enabled.
(21075) Fixed a bug causing long loading times on alert viewing, within a customer.
(21076) Fixed a time zone issue when exporting the Auditor report to Excel.
(21089) Fixed a bug causing duplicate images in ticket comments and KB articles, when copy/pasting images.
(21161) Fixed a bug causing an instance of inability to end chat sessions.
Ilana Wolf