Help CenterThe following new features and improvements appear in this version:
Chocolatey Integration: We've made remote software installation easy with our newest API integration. Chocolatey enables a secure, efficient, silent, and complete installation in just a few clicks. No more manually figuring out system requirements, searching for latest versions, or multi-part downloads and installation wizards. It helps take the headache out of being a systems administrator. Learn more
QuickBooks: We've improved our QuickBooks integration with support for their 'Automated Sales Tax’ feature. If this is enabled, and you export an Atera billing batch to QuickBooks, any taxes you've set up in Atera will be overridden by QuickBooks.
Mac Optimizations: We’ve made a number of major improvements to the Mac agent, resulting in alerts that appear reliably and consistently, accurate retrieval and display of CPU, memory, and hard disk information. We’ve also fixed some big issues with IT automation and patch management on newer OS versions. We fully expect these changes to transform your experience supporting Mac users. Additionally, the OS build version has been added to the Agent Console.
Better Printer Monitoring: We’ve upped the ante on printer monitoring by automatically extracting carefully selected alerts from the alerts table of the Printer MIB, and displaying them alongside other alerts in Atera. Alert triggers include: paper jam, output selection failure, overheated marker fuser, failed marker fuser thermistor, empty toner cartridge, empty ink cartridge, empty print ribbon cartridge, empty printer developer, full waste toner box, full waste ink absorber, photo conductor (opc) end of life, missing toner cartridge. As on other alerts, tickets can easily be created or assigned to proactively handle issues. Learn more
Better Scripting Access: We’ve added access to the Shared Script Library from IT automation profiles and alert threshold items, enabling you to choose from over 130+ scripts for script automation and auto-healing scripting.
Ticket From Alert: Now you can create or assign tickets on alerts, from within the customer > Alerts tab, so you can quickly handle issues. Learn more
New Ticket: We’ve added a ‘New ticket’ button to the Tickets view, for easy ticket creation.
Customer Logo: We’ve simplified the process of updating your customer’s logo. Now just click on the logo to update the image.
Ticket Time Entries: We’ve added a 'Total' time entries field to tickets, so you can see the total time spent for all tickets combined.
We've fixed the following bugs:
(18039) Fixed a timezone issue affecting the Dashboard 'Ticket Activity' metric.
(20434) Fixed a Shared Script Library navigation issue.
(21050) Fixed a bug causing performance monitoring issues (with abnormally long log files) on non-English Windows systems.
(21319) Fixed a bug causing an agent assignment issue, due to character misinterpretation.
(21348) Fixed a bug causing inability to paste text into ticket comments.
(21418) Fixed a bug causing an instance of a billing batch displaying an incorrect billing period.
(21420) Fixed a bug causing an instance of Timesheet report scheduling failure.
(21426) Fixed a bug causing issues adding a 'cc' address to a ticket reply.
(21444) Fixed a visual bug appearing, for some users, in the Agent Health report.
(21445) Fixed a bug causing a link issue with the {{Ticket Portal Link}} snippet in email templates.
(21446) Fixed a bug in the Timesheet report, affecting technician filtering.
(21460) Fixed a bug causing an instance of inaccurate, duplicate logs appearing with ticket deletion.
(21461) Fixed a bug causing Helpdesk agent run failure, if the technician username was changed.
(21464) Fixed a bug in Ticket Automation Rules affecting 'Business Impact' settings.
(21554) Fixed a bug causing failure of a 'date' tickets custom field to appear in the Customer Portal.
(21579) Fixed a bug causing instances of reporting issues in the Recent Processes report.
(21610) Fixed a translation system issue where alert dates were displaying as French tags.
(21644) Fixed a Mobile App bug preventing 'internal note' selection in ticket comments, on certain Android devices.
(21645) Fixed a Mobile App bug affecting the appearance of comments.
(21653) Fixed a bug where non-agent devices were displaying 'Available patches'.
(3640) Fixed a bug causing an incomplete removal of the Atera agent on a Mac.
Julian Kudo