Mobile app: devices

The Atera Mobile App lets you connect to a customer's devices, view their associated alerts, and gain key insights about the status of their software inventories, hardware, and disks.

Note: For your convenience, we've cropped many of the images below in an attempt to make things a little cozier while still displaying the proper functionality of the Mobile App.

This article describes:

The Device page
Searching for a device
Connecting to a device
Restarting, shutting down, or logging out of a device
Viewing and handling alerts

The Device page

On the customer's device page, you have 5 tabs:

General: The device's availability, workgroup (if applicable), when it was last seen, the last logged user, the last reboot time, the device's IP address, and a link to the customer's page.
Alerts: A list of all the device's associated alerts, the processes that triggered them, and the option to resolve or snooze them. Learn more
Software: The device's OS edition, version, and build, as well as its MS Office version and build.
Hardware: The device's vendor, motherboard, memory, video card, sound driver, and MAC (media access control) address(es).
Disks: The drive on which the agent is installed, the total disk space available, and the used and free space (in gigabytes and percentages).

To access the device page:

1. From Customers, tap the customer's name.

The customer's page appears.

2. Tap the Devices tab to view the customer's available device(s).

3. Tap a device to open the device page.

Search for a device

To search for a customer's device:

1. From Customers, tap a customer to open the customer's page.

The customer page appears.

2. Tap the Devices tab, then enter the device name in the search field.

Connect to a device

Remotely connect to devices via the mobile app.

Note: In order to remote to a certain device from the mobile app, you need to initiate at least one remote connection from the web app (app.atera.com) on that specific device. In case no remote connections were made to the device from the web app, Splashtop will fail to establish a remote connection from the mobile app.

To remotely connect to a device:

1. From Customers, tap a customer. The customer page appears.

2. Tap the Devices tab to view the customer's devices.

3. Choose a device. If you can't find it, you can always search for it

The device page appears.

4. Tap Connect.

Note: Users who do not have Splashtop installed on their device will receive an alert prompting them to download it. Learn more

5. Once downloaded, the following message appears, stating that Splashtop can only be launched from an RMM management app (like Atera).

6. Return to the Atera Mobile App, and open Splashtop when prompted.

The first time you use Splashtop on your mobile device, you will see a 'Hints' overlay showing information on gestures that can be used within the remote connection.