The Atera Mobile App lets you connect to a customer's devices, view their associated alerts, and gain key insights about the status of their software inventories, hardware, and disks.
Note: For your convenience, we've cropped many of the images below in an attempt to make things a little cozier while still displaying the proper functionality of the Mobile App.
This article describes:
- The Device page
- Searching for a device
- Connecting to a device
- Restarting, shutting down, or logging out of a device
- Viewing and handling alerts
The Device page
On the customer's device page, you have 5 tabs:
- General: The device's availability, workgroup (if applicable), when it was last seen, the last logged user, the last reboot time, the device's IP address, and a link to the customer's page.
- Alerts: A list of all the device's associated alerts, the processes that triggered them, and the option to resolve or snooze them. Learn more
- Software: The device's OS edition, version, and build, as well as its MS Office version and build.
- Hardware: The device's vendor, motherboard, memory, video card, sound driver, and MAC (media access control) address(es).
- Disks: The drive on which the agent is installed, the total disk space available, and the used and free space (in gigabytes and percentages).
To access the device page:
1. From Customers, tap the customer's name.
The customer's page appears.
2. Tap the Devices tab to view the customer's available device(s).
3. Tap a device to open the device page.
Search for a device
To search for a customer's device:
1. From Customers, tap a customer to open the customer's page.
The customer page appears.
2. Tap the Devices tab, then enter the device name in the search field.
Connect to a device
Remotely connect to devices via the mobile app.
Note: In order to remote to a certain device from the mobile app, you need to initiate at least one remote connection from the web app (app.atera.com) on that specific device. In case no remote connections were made to the device from the web app, Splashtop will fail to establish a remote connection from the mobile app.
To remotely connect to a device:
1. From Customers, tap a customer. The customer page appears.
2. Tap the Devices tab to view the customer's devices.
3. Choose a device. If you can't find it, you can always search for it
The device page appears.
4. Tap Connect.
Note: Users who do not have Splashtop installed on their device will receive an alert prompting them to download it. Learn more
5. Once downloaded, the following message appears, stating that Splashtop can only be launched from an RMM management app (like Atera).
6. Return to the Atera Mobile App, and open Splashtop when prompted.
The first time you use Splashtop on your mobile device, you will see a 'Hints' overlay showing information on gestures that can be used within the remote connection.
7. Click Continue, and the remote connection begins.
Restart, shut down, or log out of a device
To restart, shut down or log out of a device:
1. From Customers, tap your customer to open it.
2. Tap the Devices tab.
3. Select the device. The Device page appears.
4. Tap the ellipses icon ().
5. Select Restart, Shut down, or Log out. Then confirm.
Nice! A snackbar will appear notifying you that the request has been sent to the agent.
View and handle alerts
View, snooze, and resolve alerts. Learn more
To access a device's alerts:
1. From Customers, tap a customer. The customer page appears.
2. Tap the Devices tab.
3. Tap a device. The Device page appears.
4. Tap the Alerts tab to view the device's associated alerts.