Difference between AnyDesk and Splashtop

This article details the distinctions between Splashtop and Anydesk. Having Anydesk and Splashtop working together provides a comprehensive device management solution that lets you do multiple sessions simultaneously. This can be useful for having multiple technicians collaborate on a problem or manage the device, leading to greater efficiency and productivity.

AnyDesk

AnyDesk is available for the IT Department Expert, Master, and Enterprise plans.

AnyDesk is available for the MSP Growth, Power, and Superpower plans.

AnyDesk can be used on Windows or Mac OS devices to connect to all your end-user Windows and Mac devices.

By default, AnyDesk is set to 'Unattended' access, meaning you can remote in without end-user approval. See how to configure AnyDesk's 'Attended' remote access
Note: Servers will always have unattended access.

AnyDesk highlights:

• Launch unlimited concurrent sessions — remote into as many devices as you want, without any restrictions!
• Have up to three technicians remote into a device at any given time.
• Open multiple windows to monitor multiple screens belonging to the same end user. This means you won't need to toggle between the end user's screens!

Other built-in AnyDesk features:

• Screen recording and capture
• Chat feature
• The ability to transfer files from one device to another
• Whiteboard
• Keyboard and mouse control

Splashtop

Our Splashtop integration enables you to provide instant remote support for your customers anywhere, anytime. Securely connect to remote computers, access files, and applications, and troubleshoot problems without having to leave your desk.

Splashtop is available for all IT Department plans.
Note: Professional users can have up to two concurrent sessions. Expert, Master, and Enterprise plans have unlimited concurrent sessions — remote into as many devices as you want!

Splashtop is available for all MSP plans.
Note: Pro users can have up to two concurrent sessions. Growth, Power, and Superpower plans have unlimited concurrent sessions — remote into as many devices as you want!

By default, Splashtop is set to 'Unattended' access, meaning you can remote in without the end-user approval. See how to configure Splashtop's 'Attended' remote access

Some built-in functions of Splashtop:

• Chat feature
• The ability to transfer files from one device to another
• Keyboard and mouse control

Note:

• Only one person can remote into any given device at a time. If one of your end users is using Work from Home on the device, this is counted as a remote session. In such instances, a technician won't be able to connect to the device.
• Splashtop cannot view multiple screens at once, but you can toggle between them.

Splashtop SOS

You can purchase Splashtop SOS by contacting Splashtop directly. Splashtop SOS can be used with Atera to remote into devices that DON’T have the Atera Agent. For more information, see Splashtop SOS (on-demand remote support)