The Atera agent is the foundation of Atera’s monitoring system and must be installed on all computers and servers you want to monitor. It monitors the availability, performance, and health of the computer/server at regular intervals and securely communicates back to the cloud.
Once an agent is installed on a device, the Agent Console becomes your window into it. Here you’ll find detailed information and metrics about the device, alerts, as well as numerous remote actions you can initiate on the device, enabling troubleshooting and proactive device maintenance.
Access the Agent Console by selecting an agent-installed device on the Devices page.
View the Agent Console
To view a device's Agent Console:
From Devices (on the sidebar), select the agent-installed device.
Remote connect, manage device, launch Copilot, and create tickets
- Connect: Click Connect to remotely connect to the agent device with your favorite remote access tool. For more information, see Connect using remote access
- Manage: Manage patches, run scripts, deploy apps, monitor user activity, and so much more! For more information, see these articles
- Launch Copilot: Want to troubleshoot device issues or simply need device-related information? Click Copilot for near-instant AI-generated recommendations and solutions. For more information, see Launch Copilot
- Create ticket: Click Create ticket to create a support ticket directly from the agent console. The ticket is automatically assigned to the relevant site and user(s). For more information, see Manually create a ticket
- Delete the agent: Click on the ellipses icon > Delete to delete the agent. Deleting the atera agent will stop device monitoring. Agents that monitor other devices can’t be deleted until all monitored devices are reassigned or deleted.
Tabs
Overview
The Overview tab provides at-a-glance details about each device, including its status, connectivity, and usage history. It also showcases the device's ownership, organizational placement, and user relations.
Device info:
The Device info displays the following information:
- Availability monitoring: Toggle availability monitoring on to receive alerts whenever the device goes offline.
- Device name: The name assigned to the device.
- Agent version: The agent version.
- Domain: The domain to which the device is connected.
- Public IP: The device's public IP address.
- Private IP: The device's private IP address within the network.
- Last logged user: Who last logged in, and when (format is MM/DD/YYYY HH:MM:SS AM/PM).
- Last seen: The last time the device was active or online.
- Last reboot: The most recent system restart date and time.
- Date added: The installation date and time of the Atera Agent on the device.
Owner info:
The Owner info displays the following information:
- Site: The site to which the device belongs. Click to open the Site page.
- Customer: The customer to which the device belongs. Click to open the Customer page.
- Folder: The folder in which the device was added.
- User: The user assigned to the device. Click to open the User page.
- Contact: The contact assigned to the device. Click to open the Contact page.
- Click the edit relations icon () to edit the site, folder, or user associated with the device.
Hardware
The Hardware tab outlines key technical specifications and system details of your device, offering a thorough snapshot of its hardware and software configuration.
- Vendor: The manufacturing company of the device.
- Model: The specific model of the device.
- Serial number: The unique identifier for the device.
- Motherboard: The type and model of the device’s motherboard.
- BIOS manufacturer: The company that created the BIOS.
- BIOS version: The BIOS version number.
- BIOS version date: The BIOS version release date.
- Processor: The type and model of the device's processor.
- Memory: The amount of RAM installed in the device.
- Video card: The type and model of the device's video card.
- Sound: The type and model of the device's sound card (if applicable).
- MAC addresses: The device's MAC address(es) for network identification.
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Battery (laptops only)
- Battery ID: The unique identifier for the device's battery.
- Battery health: The current operational condition of the battery.
- Battery design capacity: The original energy capacity of the battery.
- Battery full charge capacity: The maximum amount of energy the battery can currently hold.
- Battery cycle count: The number of complete charge and discharge cycles the battery has undergone.
Note: BIOS information is available for Windows devices only.
Disks
The Disks tab details disk information such as the media type, model, serial number (if applicable), drive, BitLocker protection status and recovery key, total storage capacity, and used and available storage.
Note: BitLocker information is available for Windows devices only.
Click Show more to see detailed info, including the number of partitions, interface/bus type, operational status, health status, and firmware version.
OS and security
OS:
- OS edition: The operating system running on the device (e.g., Windows 10, macOS Big Sur).
- Windows serial key: The unique product key for Windows devices. Used for activation and verification (Windows only).
- OS version: The version number of the operating system installed.
- OS build: The build number of the operating system, indicating more specific updates or revisions.
- Office version: The version of Microsoft Office suite installed.
- Office serial key: The unique product key for Microsoft Office suite, used for activation and identity verification (Windows only).
Security:
- Antivirus: The antivirus software installed on the device.
- Anti spyware: The anti-spyware software installed on the device.
Note: Security information is available for Windows devices only (it's pulled from the Windows Security Center).
Custom fields
The Custom fields tab displays previously created agent-related custom fields. These include text, number, date, checkbox, dropdown, and dropdown with dependencies.
To add custom fields, see Add custom fields
Passwords
The Passwords tab displays passwords related to the device.
- To add a new password, click New password.
- To copy a password, hover your mouse over it and click the copy icon ().
- To view a password, click the reveal icon ().
- To delete a password, click Delete.
Attachments
The Attachments tab displays device-related files, which are searchable by file name.
- To add a new attachment, click Upload file.
- To download an attachment, click Download.
- To delete an attachment, click Delete.
For more information, see Attach files to the Agent Console
Monitored devices
The Monitored devices tab displays all the devices that are monitored by the Atera Agent on the current device, such as SNMP, TCP, HTTP, and generic devices.
To add a monitored device, see Monitor non-agent devices
Widgets
Alert status
The Alerts status tile displays the number of critical, warning, and informational alerts for the device.
- To stop receiving alerts for the device, click Pause alerts.
- To see the alert categories per alert severity, hover your mouse over the severity pill. Categories include:
- Hardware
- Disk
- Availability
- Performance
- Exchange
- General
- Network
- Apps
- Script-based
For more information, see Manage alerts
Patches
The Patches tile displays the number of available and pending patches.
- To manage your patches, click Manage patches.
- To reboot the device (to install pending patches), click Reboot.
For more information, see Live manage: patch management
Metrics
View average memory and CPU usage for a chosen period (last 24 hours, week, or month).
Note: The time displayed is based on the timezone of the device you are currently logged in.
Alerts
The Alerts tile displays the recent device-related alerts. Alerts can be filtered, and marked as resolved, snoozed, or deleted.
Each alert includes the:
- Alert title: Memory usage, CPU load, etc.
- Copilot: Launch the Copilot to resolve the alert with the power of AI.
- Created: The date the alert was triggered. Hover over this field to see the date and time the alert was created.
- Severity: Hardware, Disk, Availability, Performance, Exchange, General, Network, Apps, or Script-based.
- Category: Information, warning, or critical.
- Ticket: You can create a new ticket from the alert or assign it to an existing ticket.
- Status: Open, snoozed, or resolved. Hover over this field to see the date and time the alert was resolved.
You can see more information related to an alert by clicking the chevron icon.
Profiles
View and manage the assigned threshold profile, IT automation profiles, and configuration policy assigned to the agent.
For more information, see:
- Assign a threshold profile to customers, folders, or agents
- Assign automation profiles to customers, folders, or agents
- Set up configuration policies
Scheduled shutdown actions
See scheduled shutdown actions for the device. (logouts, restarts, and shutdowns). To schedule a shutdown action, click Shutdown actions.
For more information, see Log out, restart, and shut down devices
Activity log
The activity log provides detailed information on various activities, including scripts, software and patch updates, remote access logs (including session summaries), and shutdown actions. Each log entry can include the date, time, technician who requested or executed the action, and the outcome, if applicable.
Note: Data retention for the activity log is kept for varying periods of time across different plans: one month for the Professional plan, 6 months for the Expert plan, 12 months for the Master plan, and 7 years for the Enterprise plan. The activity and success result will be stored for the entire period, and the output (for scripts and software installation failure) will be stored for 30 days.
Note: Data retention for the activity log is kept for varying periods of time across different plans: one month for the Pro plan, 6 months for the Growth plan, 12 months for the Power plan, and 7 years for the Sales plan. The activity and success result will be stored for the entire period, and the output (for scripts and software installation failure) will be stored for 30 days.
Customize layout
Customize the layout to fit your workflow — resize widgets and place them wherever you need for a personalized experience.
Resize widget
Click and hold the edges of any widget, then drag it with your mouse to adjust its size.
Move widget
To reorder widgets, click and hold near the top of any widget, then drag and drop it to your desired location.
Note: The Alert status widget can only be swapped with the Patching status.
Reset page layout
Click the ellipses icon (top right of screen). Then select Reset page layout.